Side-by-side comparison · 24 data points
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
| Dondy | Zigpoll Customer Surveys | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Dondy: WhatsApp Marketing+Chat | Zigpoll Customer Surveys |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 744 | 497 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | ★ 4 | 3 |
| Review velocity (30d) | — | 14 new |
| Languages | 5 supported | 1 supported |
| Listed since | Mar 2023 | Apr 2019 |
Zigpoll Customer Surveys edges out Dondy: WhatsApp Marketing+Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Dondy: WhatsApp Marketing+Chat at Free plan available, Zigpoll Customer Surveys at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Dondy: WhatsApp Marketing+Chat has the larger user base (744 reviews vs 497), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zigpoll Customer Surveys's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Zigpoll Customer Surveys; mid-market and enterprise merchants with specific feature requirements should evaluate both — Dondy: WhatsApp Marketing+Chat's 744-review base may include the workflow context that matches your specific use case better than Zigpoll Customer Surveys's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Dondy: WhatsApp Marketing+Chat audit • Zigpoll Customer Surveys audit
| Last updated | — | — |
|---|
| Keyword | Dondy | Zigpoll Customer Surveys |
|---|---|---|
| abandoned cart recovery | #1 | Not ranked |
| surveys | Not ranked | #1 |
| feedback form | Not ranked | #1 |
| survey | Not ranked | #1 |
| abandoned cart | #4 | Not ranked |
| Signal | Dondy | Zigpoll Customer Surveys |
|---|---|---|
| Average rating | 4.8 ★ (744) | 5.0 ★ (497) |
| Rating distribution | 5— 4— 3— 2— 1— | 598% 41% 30% 20% 10% |
| Reviews · last 7 days | — | +4 |
| Reviews · last 30 days | — | +14 |
| Reviews · last 90 days | — | +46 |
No reviews yet.
Both Dondy: WhatsApp Marketing+Chat and Zigpoll Customer Surveys offer paid plans only. Dondy: WhatsApp Marketing+Chat starts at Free plan available; Zigpoll Customer Surveys starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Zigpoll Customer Surveys has the higher average rating (5.0★ from 497 reviews) compared to Dondy: WhatsApp Marketing+Chat (4.8★ from 744 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Dondy: WhatsApp Marketing+Chat fits better if you prioritize broader integrations; Zigpoll Customer Surveys is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Dondy: WhatsApp Marketing+Chat has more onboarding documentation maturity (744 reviews vs 497), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode stores based on its review-base composition (744 reviews). Zigpoll Customer Surveys aligns more with early-stage and growth-mode stores (497 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Best App for collecting zero party data. Everything you can think of they have it. also the founder Jason is chill guy. highly recommend this app if you run beauty, health, supplement brands.
Extremely helpful support and very straightforward to use
It's a fantastic app. It's a steady part of the apps I'm using and I am intending to keep using it. Five out of five stars, would highly recommend if you need data on your customers.
The best survey app and the most helpful support! We have been using the app mainly for our post purchase NPS survey for a few years now. After moving to another customer service platform that didn't have a very robust native CSAT survey capabilities, we have started into different options. ZigPoll support built the in
Zigpoll helps us easily collect feedback from our customers. The survey builder is flexible, easy to use, and the insights help us better understand our customers and improve their experience. The support team has also been responsive and helpful whenever we've had questions or needed assistance.
Migration support varies by app and category. Dondy: WhatsApp Marketing+Chat and Zigpoll Customer Surveys both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zigpoll Customer Surveys" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
