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1. Listing metadata
Field-level data| Dondy | Spur | |
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| Listed |
| Dondy | Spur | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Listed |
| Metric | Dondy: WhatsApp Marketing+Chat | Spur: AI Chat & Helpdesk |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 821 | 116 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | ★ 5 | 1 |
| Languages | 5 supported | 1 supported |
| Listed since | Mar 2023 | Sep 2022 |
Dondy: WhatsApp Marketing+Chat and Spur: AI Chat & Helpdesk are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Dondy: WhatsApp Marketing+Chat at Free plan available, Spur: AI Chat & Helpdesk at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Dondy: WhatsApp Marketing+Chat has the larger user base (821 reviews vs 116), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Spur: AI Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Dondy: WhatsApp Marketing+Chat audit • Spur: AI Chat & Helpdesk audit
| Last updated | — | — |
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| Keyword | Dondy | Spur |
|---|---|---|
| recover abandoned carts | #4 | #15 |
| cart recovery | #41 | #16 |
| recovery | #5 | #17 |
| recover abandoned | #6 | #17 |
| abandoned carts | #4 | #22 |
No tracked changes.
Both Dondy: WhatsApp Marketing+Chat and Spur: AI Chat & Helpdesk offer paid plans only. Dondy: WhatsApp Marketing+Chat starts at Free plan available; Spur: AI Chat & Helpdesk starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Dondy: WhatsApp Marketing+Chat (4.9★, 821 reviews) and Spur: AI Chat & Helpdesk (5.0★, 116 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Spur: AI Chat & Helpdesk holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Dondy: WhatsApp Marketing+Chat has the deeper published review base (821 vs 116), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode teams based on its published review base (821 reviews). Spur: AI Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (116 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Dondy: WhatsApp Marketing+Chat and Spur: AI Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Spur: AI Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
