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1. Listing metadata
Field-level data| Dondy | Qpien ‑ Helpdesk & Live Chat | |
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| Dondy | Qpien ‑ Helpdesk & Live Chat | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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All-in-one customer service platform designed for ecommerce - Live Chat, WhatsApp, Instagram and FB
| Metric | Dondy: WhatsApp Marketing+Chat | Qpien ‑ Helpdesk & Live Chat |
|---|---|---|
| Rating | 4.9 ★ | — |
| Total reviews | 819 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 5 | — |
| Languages | 5 supported | 1 supported |
| Listed since | Mar 2023 | Dec 2022 |
Based on the data on this page, Dondy: WhatsApp Marketing+Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs Qpien ‑ Helpdesk & Live Chat's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Dondy: WhatsApp Marketing+Chat at Free plan available, Qpien ‑ Helpdesk & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Dondy: WhatsApp Marketing+Chat has the larger user base (819 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Qpien ‑ Helpdesk & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Dondy: WhatsApp Marketing+Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Qpien ‑ Helpdesk & Live Chat's 0-review base may include the workflow context that matches your specific use case better than Dondy: WhatsApp Marketing+Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Dondy: WhatsApp Marketing+Chat audit • Qpien ‑ Helpdesk & Live Chat audit
| Last updated | — | — |
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| Keyword | Dondy | Qpien ‑ Helpdesk & Live Chat |
|---|---|---|
| live chat whatsapp | #10 | #145 |
| customer service | #13 | #106 |
| chat | #4 | #217 |
| messenger chat | #13 | #218 |
| chat channels | #20 | #216 |
Not featured in any section recently.
No tracked changes.
Both Dondy: WhatsApp Marketing+Chat and Qpien ‑ Helpdesk & Live Chat offer paid plans only. Dondy: WhatsApp Marketing+Chat starts at Free plan available; Qpien ‑ Helpdesk & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Dondy: WhatsApp Marketing+Chat holds the higher average rating (4.9★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Dondy: WhatsApp Marketing+Chat has the deeper published review base (819 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode teams based on its published review base (819 reviews). Qpien ‑ Helpdesk & Live Chat typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Dondy: WhatsApp Marketing+Chat and Qpien ‑ Helpdesk & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Qpien ‑ Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
