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1. Listing metadata
Field-level data| Dondy | Konvo | |
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| Screenshots | images | images |
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| Listed |
| Dondy | Konvo | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed |
| Metric | Dondy: WhatsApp Marketing+Chat | Konvo: AI Support & Marketing |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 780 | 12 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free plan available | From $155/month |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | ★ 5 | 4 |
| Featured placements | 4 | — |
| Languages | 5 supported | 1 supported |
| Listed since | Mar 2023 | Mar 2024 |
Konvo: AI Support & Marketing edges out Dondy: WhatsApp Marketing+Chat on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. On pricing, Dondy: WhatsApp Marketing+Chat offers a free tier (Free plan available) while Konvo: AI Support & Marketing starts at From $155/month. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Dondy: WhatsApp Marketing+Chat has the larger user base (780 reviews vs 12), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Konvo: AI Support & Marketing's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Konvo: AI Support & Marketing; mid-market and enterprise merchants with specific feature requirements should evaluate both — Dondy: WhatsApp Marketing+Chat's 780-review base may include the workflow context that matches your specific use case better than Konvo: AI Support & Marketing's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Dondy: WhatsApp Marketing+Chat audit • Konvo: AI Support & Marketing audit
| Last updated | — | — |
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| Keyword | Dondy | Konvo |
|---|---|---|
| livechat | #50 | #25 |
| ai chat support | #33 | #631 |
| ai chat | #19 | #197 |
| #2 | #231 | |
| chat | #4 | #238 |
Not featured in any section recently.
Dondy: WhatsApp Marketing+Chat is the cheaper option — it offers a free plan (Free plan available). Konvo: AI Support & Marketing starts at From $155/month. Both publish their pricing on the Shopify App Store marketplace; AppRanks mirrors what's listed on each refresh cycle.
Konvo: AI Support & Marketing has the higher average rating (5.0★ from 12 reviews) compared to Dondy: WhatsApp Marketing+Chat (4.8★ from 780 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Dondy: WhatsApp Marketing+Chat fits better if you prioritize broader integrations; Konvo: AI Support & Marketing is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Dondy: WhatsApp Marketing+Chat has more onboarding documentation maturity (780 reviews vs 12), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode stores based on its review-base composition (780 reviews). Konvo: AI Support & Marketing aligns more with early-stage and growth-mode stores (12 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Dondy: WhatsApp Marketing+Chat and Konvo: AI Support & Marketing both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Konvo: AI Support & Marketing" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
