Side-by-side comparison · 24 data points
Track segmented customer satisfaction with Net Promoter Score-based surveys
| Customer.guru Net Promoter NPS | Yotpo | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Customer.guru Net Promoter NPS | Yotpo: Product Reviews App |
|---|---|---|
| Rating | 4.6 ★ | ★ 4.8 ★ |
| Total reviews | 63 | ★ 4.6k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 11 new |
| Languages | 1 supported | 1 supported |
| Listed since | Aug 2016 | Nov 2011 |
Yotpo: Product Reviews App edges out Customer.guru Net Promoter NPS on rating (4.8★ vs 4.6★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Customer.guru Net Promoter NPS at Free plan available, Yotpo: Product Reviews App at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Yotpo: Product Reviews App has the larger user base (4,634 reviews vs 63), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Customer.guru Net Promoter NPS's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Yotpo: Product Reviews App; mid-market and enterprise merchants with specific feature requirements should evaluate both — Customer.guru Net Promoter NPS's 63-review base may include the workflow context that matches your specific use case better than Yotpo: Product Reviews App's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Customer.guru Net Promoter NPS audit • Yotpo: Product Reviews App audit
| Keyword | Customer.guru Net Promoter NPS | Yotpo |
|---|---|---|
| reviews | #20424 | #14 |
| product reviews | #22015 | #12 |
Not featured in any section recently.
No tracked changes.
| Signal | Customer.guru Net Promoter NPS | Yotpo |
|---|---|---|
| Average rating | 4.6 ★ (63) | 4.8 ★ (4.6k) |
| Rating distribution | 5— 4— 3— 2— 1— | 593% 42% 30% 21% 14% |
| Reviews · last 7 days | — | +1 |
| Reviews · last 30 days | — | +11 |
| Reviews · last 90 days | — | +42 |
No reviews yet.
Both Customer.guru Net Promoter NPS and Yotpo: Product Reviews App offer paid plans only. Customer.guru Net Promoter NPS starts at Free plan available; Yotpo: Product Reviews App starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Yotpo: Product Reviews App has the higher average rating (4.8★ from 4,634 reviews) compared to Customer.guru Net Promoter NPS (4.6★ from 63 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Yotpo: Product Reviews App holds the higher average rating (4.8★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Yotpo: Product Reviews App has the deeper published review base (4,634 vs 63), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Customer.guru Net Promoter NPS typically suits early-stage and growth-mode teams based on its published review base (63 reviews). Yotpo: Product Reviews App typically suits early-stage and growth-mode teams based on its published review base (4,634 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
We've been using Yotpo for a number of years - very helpful indeed, and the support team, are great!
We’ve been using Yotpo for over 3 years, and we’ve been consistently impressed with the quality of their support. The team is highly responsive, helpful, and genuinely committed to finding solutions. Whether we reach out regarding Reviews or Loyalty, we can always count on getting a clear and helpful response, either r
Customer service is always quick and very helpful with questions about how to edit the tools.
UPDATE - Support has still been Amazing! Shout out to Orly! ONBOARDING - Getting everything set up so I can't give a full review yet, but SUPPORT has been AMAZING so far. Special shout out to Warren P., Allen, Reymon and Ruzsel for all of their help during these early stages.
So far everything is as expected and the support team has been very helpful. Especially Vien!!
Migration support varies by app and category. Customer.guru Net Promoter NPS and Yotpo: Product Reviews App both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customer.guru Net Promoter NPS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
