Side-by-side comparison · 24 data points
Track, prioritize, and resolve customer issues in real time with a dedicated complaint page.
| Complaint Guru | SB | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Complaint Guru | SB: Helpdesk, Live Chat & FAQs |
|---|---|---|
| Rating | 4.2 ★ | ★ 4.6 ★ |
| Total reviews | 4 | ★ 318 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 2 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2024 | Dec 2015 |
Based on the data on this page, SB: Helpdesk, Live Chat & FAQs is the stronger choice for most Shopify App Store merchants — 4.6★ vs Complaint Guru's 4.2★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Complaint Guru at Free trial available, SB: Helpdesk, Live Chat & FAQs at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
SB: Helpdesk, Live Chat & FAQs has the larger user base (318 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Complaint Guru's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — Complaint Guru's 4-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Complaint Guru audit • SB: Helpdesk, Live Chat & FAQs audit
| Keyword | Complaint Guru | SB |
|---|---|---|
| help desk | #631 | #92 |
| helpdesk | #10223 | #9 |
| customer support | #174 | #239 |
Not featured in any section recently.
Both Complaint Guru and SB: Helpdesk, Live Chat & FAQs offer paid plans only. Complaint Guru starts at Free trial available; SB: Helpdesk, Live Chat & FAQs starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
SB: Helpdesk, Live Chat & FAQs has the higher average rating (4.6★ from 318 reviews) compared to Complaint Guru (4.2★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
SB: Helpdesk, Live Chat & FAQs holds the higher average rating (4.6★ vs 4.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (318 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Complaint Guru typically suits early-stage and growth-mode teams based on its published review base (4 reviews). SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (318 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Complaint Guru and SB: Helpdesk, Live Chat & FAQs both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Complaint Guru" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
