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1. Listing metadata
Field-level data| Chizy | Hive Help Desk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Chizy | Hive Help Desk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
All-in-one helpdesk: live chat, email, Messenger, Instagram, WhatsApp & SMS in one shared inbox.
| Metric | Chizy: AI Chatbot & Live Chat | Hive Help Desk |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 132 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 2 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2025 | Jun 2026 |
Based on the data on this page, Chizy: AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 5.0★ vs Hive Help Desk's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Chizy: AI Chatbot & Live Chat at Free plan available, Hive Help Desk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Chizy: AI Chatbot & Live Chat has the larger user base (132 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Hive Help Desk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chizy: AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Hive Help Desk's 0-review base may include the workflow context that matches your specific use case better than Chizy: AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chizy: AI Chatbot & Live Chat audit • Hive Help Desk audit
| Keyword | Chizy | Hive Help Desk |
|---|---|---|
| inbox | #19 | #159 |
No tracked changes.
| Signal | Chizy | Hive Help Desk |
|---|---|---|
| Average rating | 5.0 ★ (132) | — |
| Rating distribution | 599% 40% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +2 | — |
| Reviews · last 90 days | +14 | — |
Both Chizy: AI Chatbot & Live Chat and Hive Help Desk offer paid plans only. Chizy: AI Chatbot & Live Chat starts at Free plan available; Hive Help Desk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Chizy: AI Chatbot & Live Chat does carry the larger published review base (132 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chizy: AI Chatbot & Live Chat has the deeper published review base (132 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chizy: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (132 reviews). Hive Help Desk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chizy: AI Chatbot & Live Chat and Hive Help Desk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Hive Help Desk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
easy to use and have many features
Very happy with the application. It covers all my needs and even more. Thanks to the developers. Special thanks to Kevin for helping with the setup and incredible support and making the necessary changes for our store!
So far so good! Amazing experience.
Product works well with my site and the ability to add training data at any time is wonderful. It has done a good job answering customers' questions and sending customers to us when there isn't a great automated answer for a very specific question. It also is very polite when visitors try to add emojis or other non-que
AI Chatbot saves a lot of time answering customers' questions. It was easy to set up, and the information given to customers by AI is accurate. I love the integration with Shopify Inbox: I get notifications about new messages on my phone's Inbox app!
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