Side-by-side comparison · 24 data points
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Chatway Live Chat & AI Chatbot | Re | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Chatway Live Chat & AI Chatbot | Re:amaze AI Helpdesk & Chat |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.4 ★ |
| Total reviews | ★ 281 | 180 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | ★ 6 new | 1 new |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2023 | Apr 2014 |
Based on the data on this page, Chatway Live Chat & AI Chatbot is the stronger choice for most Shopify App Store merchants — 4.9★ vs Re:amaze AI Helpdesk & Chat's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Re:amaze AI Helpdesk & Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Chatway Live Chat & AI Chatbot has the larger user base (281 reviews vs 180), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Re:amaze AI Helpdesk & Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatway Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Re:amaze AI Helpdesk & Chat's 180-review base may include the workflow context that matches your specific use case better than Chatway Live Chat & AI Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Re:amaze AI Helpdesk & Chat audit
| Keyword | Chatway Live Chat & AI Chatbot | Re |
|---|---|---|
| helpdesk | #12 | #95 |
| live chat helpdesk | #10 | #15 |
| live chat | #5 | #36 |
| chat | #11 | #34 |
| inbox | #6 | #59 |
| Signal | Chatway Live Chat & AI Chatbot | Re |
|---|---|---|
| Average rating | 4.9 ★ (281) | 4.4 ★ (180) |
| Rating distribution | 597% 42% 30% 21% 11% | 586% 43% 32% 22% 18% |
| Reviews · last 7 days | +2 | +0 |
| Reviews · last 30 days | +6 | +1 |
| Reviews · last 90 days | +20 | +3 |
Both Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Re:amaze AI Helpdesk & Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot has the higher average rating (4.9★ from 281 reviews) compared to Re:amaze AI Helpdesk & Chat (4.4★ from 180 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chatway Live Chat & AI Chatbot holds the higher average rating (4.9★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatway Live Chat & AI Chatbot has the deeper published review base (281 vs 180), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (281 reviews). Re:amaze AI Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (180 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.
I don't understand the good review of this. Chat support seems to be full AI which cannot give clear answers. Apparently we can't show the widget in 2 languages which is almost funny given how many multi-languages stores there are. And the UI is engineer-level I didn't understand anything to it even though I tried... A
The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for six years now and are happy how its simplicity and its support team are beneficial to our daily work. The Automations are really good. The AI solutions are fine, too.
Re:Amaze is great, until its not. We have used Re:Amaze for about 6 years and about few months ago it stopped letting you reply to FaceBook direct messages. It just gives a error every time you do. It forces you to have to go directly to facebook to reply which is 100% the entire purpose of the app. I have submitted ti
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Re:amaze AI Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Re:amaze AI Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
We have been using Re:amaze for over a year now and it has been a great tool for helping us help our customers efficiently. The program can be customized to provide the level of service your business requires and options for AI help are there when you are ready to pull the trigger. Dakota has been a valuable resource
Dakota is an excellent source of knowledge and ambassador for Re:amaze. Our small business just downloaded to product and he's been very helpful getting us up to speed with all of the functionality we need to keep our customer service up and running.
