Side-by-side comparison · 24 data points
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Chatway Live Chat & AI Chatbot | Pasilobus Customer View | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Log in as customers to manage accounts, resolve issues, and enhance support efficiency seamlessly.
| Metric | Chatway Live Chat & AI Chatbot | Pasilobus Customer View |
|---|---|---|
| Rating | 4.9 ★ | — |
| Total reviews | 259 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | ★ 5 | 4 |
| Review velocity (30d) | 6 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2023 | Aug 2024 |
Based on the data on this page, Chatway Live Chat & AI Chatbot is the stronger choice for most Shopify App Store merchants — 4.9★ vs Pasilobus Customer View's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Pasilobus Customer View at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatway Live Chat & AI Chatbot has the larger user base (259 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Pasilobus Customer View's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Chatway Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Pasilobus Customer View's 0-review base may include the workflow context that matches your specific use case better than Chatway Live Chat & AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Pasilobus Customer View audit
| Keyword | Chatway Live Chat & AI Chatbot | Pasilobus Customer View |
|---|---|---|
| chat support | #1 | Not ranked |
| chatbox | #1 | Not ranked |
| live chat app | #3 | Not ranked |
| help desk | Not ranked | #51 |
| helpdesk | Not ranked | #91 |
No tracked changes.
| Signal | Chatway Live Chat & AI Chatbot | Pasilobus Customer View |
|---|---|---|
| Average rating | 4.9 ★ (259) | 0.0 ★ (0) |
| Rating distribution | 596% 42% 30% 21% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +2 | — |
| Reviews · last 30 days | +6 | — |
| Reviews · last 90 days | +23 | — |
Both Chatway Live Chat & AI Chatbot and Pasilobus Customer View offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Pasilobus Customer View starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Chatway Live Chat & AI Chatbot fits better if you prioritize rating consistency; Pasilobus Customer View is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatway Live Chat & AI Chatbot has more onboarding documentation maturity (259 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (259 reviews). Pasilobus Customer View aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Pasilobus Customer View both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Pasilobus Customer View" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Very easy to use chat system!
Very pleased I found Chatway. I wasn’t sure I wanted to add a chat function on the website because I thought it would give me a lot of work life chatting with people with too much time. Long story short: I immediately started the Solo plan because of the Life chat. I’m a bit old fashioned, I only use Lifechat and not t
Very confusing in admin panel can't find my Q&As anymore just keeps asking me to upgrade.
Great so far. Easy to setup and use. Also support are very quick to respond in the rare event you need any help. I would recommend!
No reviews yet.
