Side-by-side comparison · 24 data points
Bring customer conversations into one team inbox. Keep context visible during teammate handovers.
| Chatinbox ‑ Customer Happiness | Dondy | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Chatinbox ‑ Customer Happiness | Dondy: WhatsApp Marketing+Chat |
|---|---|---|
| Rating | 3.7 ★ | ★ 4.9 ★ |
| Total reviews | 2 | ★ 820 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 5 |
| Languages | 1 supported | 5 supported |
| Listed since | Mar 2021 | Mar 2023 |
Based on the data on this page, Dondy: WhatsApp Marketing+Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs Chatinbox ‑ Customer Happiness's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Chatinbox ‑ Customer Happiness at Free trial available, Dondy: WhatsApp Marketing+Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Dondy: WhatsApp Marketing+Chat has the larger user base (820 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatinbox ‑ Customer Happiness's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Dondy: WhatsApp Marketing+Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Chatinbox ‑ Customer Happiness's 2-review base may include the workflow context that matches your specific use case better than Dondy: WhatsApp Marketing+Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatinbox ‑ Customer Happiness audit • Dondy: WhatsApp Marketing+Chat audit
| Last updated | — | — |
|---|
| Keyword | Chatinbox ‑ Customer Happiness | Dondy |
|---|---|---|
| whatsapp chat | #113 | #10 |
| inbox | #216 | #10 |
| instagram chat | #217 | #18 |
Not featured in any section recently.
Both Chatinbox ‑ Customer Happiness and Dondy: WhatsApp Marketing+Chat offer paid plans only. Chatinbox ‑ Customer Happiness starts at Free trial available; Dondy: WhatsApp Marketing+Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Dondy: WhatsApp Marketing+Chat has the higher average rating (4.9★ from 820 reviews) compared to Chatinbox ‑ Customer Happiness (3.7★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Dondy: WhatsApp Marketing+Chat holds the higher average rating (4.9★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Dondy: WhatsApp Marketing+Chat has the deeper published review base (820 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatinbox ‑ Customer Happiness typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode teams based on its published review base (820 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatinbox ‑ Customer Happiness and Dondy: WhatsApp Marketing+Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatinbox ‑ Customer Happiness" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
