Side-by-side comparison · 24 data points
Bring customer conversations into one team inbox. Keep context visible during teammate handovers.
| Chatinbox ‑ Customer Happiness | Chizy | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Chatinbox ‑ Customer Happiness | Chizy: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 3.7 ★ | ★ 5.0 ★ |
| Total reviews | 2 | ★ 132 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | — | 2 new |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2021 | Sep 2025 |
Based on the data on this page, Chizy: AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 5.0★ vs Chatinbox ‑ Customer Happiness's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Chatinbox ‑ Customer Happiness at Free trial available, Chizy: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Chizy: AI Chatbot & Live Chat has the larger user base (132 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatinbox ‑ Customer Happiness's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chizy: AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Chatinbox ‑ Customer Happiness's 2-review base may include the workflow context that matches your specific use case better than Chizy: AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatinbox ‑ Customer Happiness audit • Chizy: AI Chatbot & Live Chat audit
| Keyword | Chatinbox ‑ Customer Happiness | Chizy |
|---|---|---|
| chatbox | #184 | #16 |
| inbox | #212 | #20 |
| whatsapp chat | #113 | #199 |
| instagram chat | #217 | #215 |
| Signal | Chatinbox ‑ Customer Happiness | Chizy |
|---|---|---|
| Average rating | 3.7 ★ (2) | 5.0 ★ (132) |
| Rating distribution | 5— 4— 3— 2— 1— | 599% 40% 30% 20% 11% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +2 |
| Reviews · last 90 days | — | +14 |
No reviews yet.
Both Chatinbox ‑ Customer Happiness and Chizy: AI Chatbot & Live Chat offer paid plans only. Chatinbox ‑ Customer Happiness starts at Free trial available; Chizy: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chizy: AI Chatbot & Live Chat has the higher average rating (5.0★ from 132 reviews) compared to Chatinbox ‑ Customer Happiness (3.7★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chizy: AI Chatbot & Live Chat holds the higher average rating (5.0★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chizy: AI Chatbot & Live Chat has the deeper published review base (132 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatinbox ‑ Customer Happiness typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Chizy: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (132 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
easy to use and have many features
Very happy with the application. It covers all my needs and even more. Thanks to the developers. Special thanks to Kevin for helping with the setup and incredible support and making the necessary changes for our store!
So far so good! Amazing experience.
Product works well with my site and the ability to add training data at any time is wonderful. It has done a good job answering customers' questions and sending customers to us when there isn't a great automated answer for a very specific question. It also is very polite when visitors try to add emojis or other non-que
AI Chatbot saves a lot of time answering customers' questions. It was easy to set up, and the information given to customers by AI is accurate. I love the integration with Shopify Inbox: I get notifications about new messages on my phone's Inbox app!
Migration support varies by app and category. Chatinbox ‑ Customer Happiness and Chizy: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatinbox ‑ Customer Happiness" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
