Side-by-side comparison · 24 data points
Turn visitors into buyers with Chatifai AI Livechat
| Chatifai AI Chatbot & Support | Chatinbox ‑ Customer Happiness | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Bring customer conversations into one team inbox. Keep context visible during teammate handovers.
| Metric | Chatifai AI Chatbot & Support | Chatinbox ‑ Customer Happiness |
|---|---|---|
| Rating | ★ 5.0 ★ | 3.7 ★ |
| Total reviews | ★ 35 | 2 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 3 | ★ 5 |
| Languages | 8 supported | 1 supported |
| Listed since | Apr 2026 | Mar 2021 |
Based on the data on this page, Chatifai AI Chatbot & Support is the stronger choice for most Shopify App Store merchants — 5.0★ vs Chatinbox ‑ Customer Happiness's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Chatifai AI Chatbot & Support at Free plan available, Chatinbox ‑ Customer Happiness at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatifai AI Chatbot & Support; mid-market and enterprise merchants with specific feature requirements should evaluate both — Chatinbox ‑ Customer Happiness's 2-review base may include the workflow context that matches your specific use case better than Chatifai AI Chatbot & Support's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatifai AI Chatbot & Support audit • Chatinbox ‑ Customer Happiness audit
| Last updated | — | — |
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| Keyword | Chatifai AI Chatbot & Support | Chatinbox ‑ Customer Happiness |
|---|---|---|
| chatbox | #152 | #184 |
Both Chatifai AI Chatbot & Support and Chatinbox ‑ Customer Happiness offer paid plans only. Chatifai AI Chatbot & Support starts at Free plan available; Chatinbox ‑ Customer Happiness starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Chatifai AI Chatbot & Support has the higher average rating (5.0★ from 35 reviews) compared to Chatinbox ‑ Customer Happiness (3.7★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chatifai AI Chatbot & Support holds the higher average rating (5.0★ vs 3.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatifai AI Chatbot & Support has the deeper published review base (35 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatifai AI Chatbot & Support typically suits early-stage and growth-mode teams based on its published review base (35 reviews). Chatinbox ‑ Customer Happiness typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatifai AI Chatbot & Support and Chatinbox ‑ Customer Happiness both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatinbox ‑ Customer Happiness" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
