Side-by-side comparison · 24 data points
Add a chatbot to your store with a few clicks. Improve your customer engagement and conversion.
| ChatBot.com AI Bot Builder | CWILL Order Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Formerly ParcelPanel & ParcelWILL: cut WISMOs, protect revenue, build loyalty, and drive more sales.
| Metric | ChatBot.com AI Bot Builder | CWILL Order Tracking |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 2 | ★ 3.2k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 3 |
| Languages | 1 supported | 21 supported |
| Listed since | Feb 2022 | Jan 2019 |
ChatBot.com AI Bot Builder and CWILL Order Tracking are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: ChatBot.com AI Bot Builder at Free trial available, CWILL Order Tracking at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
CWILL Order Tracking has the larger user base (3,153 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. ChatBot.com AI Bot Builder's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: ChatBot.com AI Bot Builder audit • CWILL Order Tracking audit
| Last updated | — | — |
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| Keyword | ChatBot.com AI Bot Builder | CWILL Order Tracking |
|---|---|---|
| order tracking | #238 | #21 |
| livechat | #216 | #81 |
Not featured in any section recently.
Both ChatBot.com AI Bot Builder and CWILL Order Tracking offer paid plans only. ChatBot.com AI Bot Builder starts at Free trial available; CWILL Order Tracking starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
ChatBot.com AI Bot Builder (5.0★, 2 reviews) and CWILL Order Tracking (5.0★, 3,153 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. CWILL Order Tracking does carry the larger published review base (3,153 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. CWILL Order Tracking has the deeper published review base (3,153 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
ChatBot.com AI Bot Builder typically suits early-stage and growth-mode teams based on its published review base (2 reviews). CWILL Order Tracking typically suits early-stage and growth-mode teams based on its published review base (3,153 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. ChatBot.com AI Bot Builder and CWILL Order Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ChatBot.com AI Bot Builder" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
