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1. Listing metadata
Field-level data| CK | Chatway Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| CK | Chatway Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Metric | CK: Abandoned cart on WhatsApp | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | ★ 297 | 282 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | 5 | — |
| Review velocity (30d) | — | 7 new |
| Languages | 27 supported | 1 supported |
| Listed since | Jun 2020 | Sep 2023 |
CK: Abandoned cart on WhatsApp and Chatway Live Chat & AI Chatbot are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: CK: Abandoned cart on WhatsApp at Free plan available, Chatway Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: CK: Abandoned cart on WhatsApp audit • Chatway Live Chat & AI Chatbot audit
| Last updated | — | — |
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| Keyword | CK | Chatway Live Chat & AI Chatbot |
|---|---|---|
| chat buttons | #16 | #7 |
| whatsapp agent | #10 | #14 |
| chat | #19 | #11 |
| chat button | #20 | #12 |
| #4 | #35 |
Not featured in any section recently.
| Signal | CK | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 5.0 ★ (297) | 4.9 ★ (282) |
| Rating distribution | 5— 4— 3— 2— 1— | 597% 42% 30% 21% 11% |
| Reviews · last 7 days | — | +1 |
| Reviews · last 30 days | — | +7 |
| Reviews · last 90 days | — | +19 |
No reviews yet.
Both CK: Abandoned cart on WhatsApp and Chatway Live Chat & AI Chatbot offer paid plans only. CK: Abandoned cart on WhatsApp starts at Free plan available; Chatway Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
CK: Abandoned cart on WhatsApp (5.0★, 297 reviews) and Chatway Live Chat & AI Chatbot (4.9★, 282 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
CK: Abandoned cart on WhatsApp holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. CK: Abandoned cart on WhatsApp has the deeper published review base (297 vs 282), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
CK: Abandoned cart on WhatsApp typically suits early-stage and growth-mode teams based on its published review base (297 reviews). Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (282 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
Migration support varies by app and category. CK: Abandoned cart on WhatsApp and Chatway Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatway Live Chat & AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
