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1. Listing metadata
Field-level data| Brandwise | SB | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Brandwise | SB | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Brandwise: AI Customer Service | SB: Helpdesk, Live Chat & FAQs |
|---|---|---|
| Rating | 3.1 ★ | ★ 4.6 ★ |
| Total reviews | 3 | ★ 316 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Languages | 1 supported | 1 supported |
| Listed since | Apr 2025 | Dec 2015 |
Based on the data on this page, SB: Helpdesk, Live Chat & FAQs is the stronger choice for most Shopify App Store merchants — 4.6★ vs Brandwise: AI Customer Service's 3.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Brandwise: AI Customer Service at Free trial available, SB: Helpdesk, Live Chat & FAQs at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SB: Helpdesk, Live Chat & FAQs has the larger user base (316 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Brandwise: AI Customer Service's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — Brandwise: AI Customer Service's 3-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Brandwise: AI Customer Service audit • SB: Helpdesk, Live Chat & FAQs audit
| Keyword | Brandwise | SB |
|---|---|---|
| customer service | #102 | #5 |
| helpdesk | #632 | #12 |
| inbox | #135 | #81 |
| chat buttons | #145 | #88 |
| customer service ai | #10 | #240 |
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Both Brandwise: AI Customer Service and SB: Helpdesk, Live Chat & FAQs offer paid plans only. Brandwise: AI Customer Service starts at Free trial available; SB: Helpdesk, Live Chat & FAQs starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
SB: Helpdesk, Live Chat & FAQs has the higher average rating (4.6★ from 316 reviews) compared to Brandwise: AI Customer Service (3.1★ from 3 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Brandwise: AI Customer Service fits better if you prioritize broader integrations; SB: Helpdesk, Live Chat & FAQs is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. SB: Helpdesk, Live Chat & FAQs has more onboarding documentation maturity (316 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Brandwise: AI Customer Service typically suits early-stage and growth-mode stores based on its review-base composition (3 reviews). SB: Helpdesk, Live Chat & FAQs aligns more with early-stage and growth-mode stores (316 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Brandwise: AI Customer Service and SB: Helpdesk, Live Chat & FAQs both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Brandwise: AI Customer Service" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
