Side-by-side comparison · 24 data points
Capture post-purchase feedback and turn it into decisions for your store
| Bizrate Customer Feedback | Swoop Survey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Collect unlimited customer feedback, verified reviews, and NPS for actionable CX insights.
| Metric | Bizrate Customer Feedback | Swoop Survey |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 14 | 0 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free | From $9.99/month |
| Built for Shopify | — | — |
| Pricing tiers | — | 2 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Nov 2023 | May 2026 |
Based on the data on this page, Bizrate Customer Feedback is the stronger choice for most Shopify App Store merchants — 5.0★ vs Swoop Survey's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Bizrate Customer Feedback offers a free tier (Free) while Swoop Survey starts at From $9.99/month. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Bizrate Customer Feedback; mid-market and enterprise merchants with specific feature requirements should evaluate both — Swoop Survey's 0-review base may include the workflow context that matches your specific use case better than Bizrate Customer Feedback's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Bizrate Customer Feedback audit • Swoop Survey audit
| Keyword | Bizrate Customer Feedback | Swoop Survey |
|---|---|---|
| survey | #29 | #179 |
No tracked changes.
Bizrate Customer Feedback is the cheaper option — it offers a free plan (Free). Swoop Survey starts at From $9.99/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Bizrate Customer Feedback does carry the larger published review base (14 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Bizrate Customer Feedback has the deeper published review base (14 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Bizrate Customer Feedback typically suits early-stage and growth-mode teams based on its published review base (14 reviews). Swoop Survey typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Bizrate Customer Feedback and Swoop Survey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Swoop Survey" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
