Side-by-side comparison · 24 data points
Save hours with AI-assisted, store-aware customer service drafts in your Gmail or Outlook inbox.
| bitChat | Suzy ‑ Draft Replies for Gmail | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | bitChat: AI Live Chat & Sales | Suzy ‑ Draft Replies for Gmail |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 12 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | ★ 5 | 3 |
| Review velocity (30d) | 3 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | May 2023 | Jan 2026 |
Based on the data on this page, bitChat: AI Live Chat & Sales is the stronger choice for most Shopify App Store merchants — 5.0★ vs Suzy ‑ Draft Replies for Gmail's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: bitChat: AI Live Chat & Sales at Free plan available, Suzy ‑ Draft Replies for Gmail at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to bitChat: AI Live Chat & Sales; mid-market and enterprise merchants with specific feature requirements should evaluate both — Suzy ‑ Draft Replies for Gmail's 0-review base may include the workflow context that matches your specific use case better than bitChat: AI Live Chat & Sales's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: bitChat: AI Live Chat & Sales audit • Suzy ‑ Draft Replies for Gmail audit
| Keyword | bitChat | Suzy ‑ Draft Replies for Gmail |
|---|---|---|
| ai customer service | #11 | #37 |
| help center | #44 | #153 |
| helpdesk | #58 | #170 |
| customer service | #120 | #118 |
| ai helpdesk | #234 | #55 |
No tracked changes.
| Signal | bitChat | Suzy ‑ Draft Replies for Gmail |
|---|---|---|
| Average rating | 5.0 ★ (12) | — |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +3 | — |
| Reviews · last 90 days | +3 | — |
Both bitChat: AI Live Chat & Sales and Suzy ‑ Draft Replies for Gmail offer paid plans only. bitChat: AI Live Chat & Sales starts at Free plan available; Suzy ‑ Draft Replies for Gmail starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
bitChat: AI Live Chat & Sales holds the higher average rating (5.0★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. bitChat: AI Live Chat & Sales has the deeper published review base (12 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
bitChat: AI Live Chat & Sales typically suits early-stage and growth-mode teams based on its published review base (12 reviews). Suzy ‑ Draft Replies for Gmail typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. bitChat: AI Live Chat & Sales and Suzy ‑ Draft Replies for Gmail both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Suzy ‑ Draft Replies for Gmail" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Our store gets most inquiries through WhatsApp and Instagram DM, and before bitChat those channels were handled separately by different people. Now everything lands in one inbox, and the AI handles the repetitive questions — sizing, materials, shipping status — while our team only steps in for complex cases. The handov
bitChat ngebantu banget buat toko online kami. AI bisa jawab pertanyaan yang sering ditanya customer, jadi admin tinggal fokus ke closing dan follow up. Broadcast promo juga lebih praktis. Sangat worth it buat yang jualan online. Implementasinya cepat dan mudah dipahami. Supportnya juga responsif kalau ada pertanyaan.
This app is excellent. I've been using it since the beginning of the year and it has been a game-changer, especially the AI features that learn about the store's products and automate sales, in addition to providing tracking updates to customers and other functions. Thanks to this app, I managed to scale my business wi
Great app, quick to set up, and makes WhatsApp chat smooth.
Mais importante do que uma solução, é o apoio ao cliente pois quando as coisas deixam de funcionar, a empresa pára e precisamos de agir no imediato. Começamos a testar o Bitchat há 6 meses e estamos muito satisfeitos com os resultados, e principalmente com o apoio que temos tido via whatsapp. Por isso, e de uma forma m
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