bitChat vs Gladly
Side-by-side comparison · 24 data points
At a glance
| Metric | bitChat: WhatsApp AI Chatbot | Gladly: AI Customer Support |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 11 | ★ 28 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | May 2023 | Feb 2021 |
AppRanks verdict
Generated from live data on this pagebitChat: WhatsApp AI Chatbot edges out Gladly: AI Customer Support on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: bitChat: WhatsApp AI Chatbot at Free plan available, Gladly: AI Customer Support at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to bitChat: WhatsApp AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Gladly: AI Customer Support's 28-review base may include the workflow context that matches your specific use case better than bitChat: WhatsApp AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: bitChat: WhatsApp AI Chatbot audit • Gladly: AI Customer Support audit
1. Listing metadata
Field-level data| bitChat | Gladly | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
bitChat
Gladly
Free
Free
—
- 100 AI replies per month
- 100 help tickets per month
- WhatsApp API, IG Chat, FB Integrations
- AI Studio: build, test & deploy AI Agent
- AI Product Recommendation
- AI tagging for chat topics
- Shared inbox for team replies
- Customizable Chat Widget
Free
—
- 100 AI interactions to test out
- AI agent for chat & email
- Shopify product recommendations
- Integrates with Shopify, Klaviyo & more
- 1 team member seat
Free
—
Starter
250
- $1.50 per AI Resolution
- $0.25 per AI Assist
- $120/mo per team member
Paid #1
Basic
39
- 2,500 AI replies per month
- 1,000 help tickets per month
- 6 agents, 10 custom AI labels
- WhatsApp Flows & Catalog
- Shopify sync
- Customizable chat widget
- Advanced analytics dashboard
- Hide watermark footer
—
Paid #2
Standard
99
- 8,000 AI replies per month
- 3,000 help tickets per month
- 20 agents, 20 custom AI labels
- Advanced AI Flows & templates
- Multi-agent shared inbox
—
Paid #3
Pro
299
- 25,000 AI replies per month
- 10,000 help tickets per month
- 20 agents, 20 custom AI labels
- Custom AI skills & Flows
- Access to full bitbybit suite (6 apps)
—
3. Features
As listed by each developerbitChat
- 24/7 AI replies on WhatsApp, IG & FB
- Build carts & send checkout links in chat
- AI‑tag chats for CRM & handoff
- Shared inbox for all agents
- Official WhatsApp Cloud API
Gladly
- AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
- AI Assist: AI gathers context and hands off to your team, reducing handle time
- Conversation History: Every email and chat in one view — no repeat explanations
- Native Email & Chat Support: Manage email and chat queries from one place
- Usage-Based Pricing: Pay only when Gladly helps your customer resolve an issue
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryChat27 shared · 39 total
bitChat
- Agent analytics
- AI chatbots
- Customer insights
- File upload
- Live chat
- Multi-language
- Push notifications
- Real-time translation
- Social media
- Cross-sell
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Quick replies
- Shipping alerts
- Upsell
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
- Behavior tracking
- Cart recovery
- COD verification
- Review requests
- Send transcript
- Surveys
- Agent avatar
- —Callback
- —Email chat
- —Encryption
- —SMS
- —Voice support
Gladly
- Agent analytics
- AI chatbots
- Customer insights
- File upload
- Live chat
- Multi-language
- Push notifications
- Real-time translation
- Social media
- Cross-sell
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Quick replies
- Shipping alerts
- Upsell
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
- —Behavior tracking
- —Cart recovery
- —COD verification
- —Review requests
- —Send transcript
- —Surveys
- —Agent avatar
- Callback
- Email chat
- Encryption
- SMS
- Voice support
Helpdesk20 shared · 28 total
bitChat
- Chatbot
- FAQs
- Help center
- Live chat
- Self-service
- Social media
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Customer notifications
- Escalation
- Multi-language
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Tagging
- Unified inbox
- Contact form
- Feedback surveys
- Spam detection
- Ticketing
- —Phone
- —SMS
- —Multi-store
Gladly
- Chatbot
- FAQs
- Help center
- Live chat
- Self-service
- Social media
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Customer notifications
- Escalation
- Multi-language
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Tagging
- Unified inbox
- —Contact form
- —Feedback surveys
- —Spam detection
- —Ticketing
- Phone
- SMS
- Multi-store
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | bitChat | Gladly |
|---|---|---|
| ai support chatbot | #41 | #31 |
| helpdesk | #49 | #31 |
| inbox | #54 | #49 |
| customer support chatbot | #95 | #9 |
| help center | #53 | #51 |
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsbitChat · 1 changes
- Apr 30descriptionListing copy updated
Gladly · 5 changes
- May 14descriptionListing copy updated
- May 14descriptionListing copy updated
- May 14descriptionListing copy updated
- May 14descriptionListing copy updated
- May 14featuresFeatures list updated
9. App details
Long-form description · keyword frequencybitChat
bitChat turns WhatsApp, Instagram and Facebook messages into sales and instant support. The AI answers FAQs, recommends products, adds items to cart and drops secure checkout links. Chats are auto‑tagged for CRM and routed to a shared inbox when humans need to step in. Runs on the official WhatsApp Cloud API, syncs live with your store data, and sets up in minutes—no code required.
Top keywords
- whatsapp2×3.03%
Gladly
A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed.
Top keywords
- customers3×3.85%
- ai2×2.56%
Frequently asked
Common questions about this comparisonIs bitChat: WhatsApp AI Chatbot or Gladly: AI Customer Support cheaper?
Both bitChat: WhatsApp AI Chatbot and Gladly: AI Customer Support offer paid plans only. bitChat: WhatsApp AI Chatbot starts at Free plan available; Gladly: AI Customer Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Which has better reviews, bitChat: WhatsApp AI Chatbot or Gladly: AI Customer Support?
bitChat: WhatsApp AI Chatbot has the higher average rating (5.0★ from 11 reviews) compared to Gladly: AI Customer Support (4.7★ from 28 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Should I choose bitChat: WhatsApp AI Chatbot or Gladly: AI Customer Support?
It depends on what you're optimizing for. bitChat: WhatsApp AI Chatbot fits better if you prioritize rating consistency; Gladly: AI Customer Support is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, bitChat: WhatsApp AI Chatbot or Gladly: AI Customer Support?
Both apps are one-click installs from the Shopify App Store marketplace. Gladly: AI Customer Support has more onboarding documentation maturity (28 reviews vs 11), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
bitChat: WhatsApp AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (11 reviews). Gladly: AI Customer Support aligns more with early-stage and growth-mode stores (28 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between bitChat: WhatsApp AI Chatbot and Gladly: AI Customer Support?
Migration support varies by app and category. bitChat: WhatsApp AI Chatbot and Gladly: AI Customer Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from bitChat: WhatsApp AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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