Loading content…
1. Listing metadata
Field-level data| BestChat | Zipchat AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| BestChat | Zipchat AI Chatbot & Live Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
AI Chat, AI Chatbot & AI Helpdesk. Agentic sales & support: live chat, WhatsApp, Instagram & email
| Metric | BestChat: AI Chatbot+Live Chat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.9 ★ |
| Total reviews | 142 | ★ 192 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Review velocity (30d) | 0 new | ★ 8 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2022 | May 2023 |
Zipchat AI Chatbot & Live Chat edges out BestChat: AI Chatbot+Live Chat on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: BestChat: AI Chatbot+Live Chat at Free plan available, Zipchat AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Zipchat AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — BestChat: AI Chatbot+Live Chat's 142-review base may include the workflow context that matches your specific use case better than Zipchat AI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BestChat: AI Chatbot+Live Chat audit • Zipchat AI Chatbot & Live Chat audit
| Keyword | BestChat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| chatbot live chat | #13 | #3 |
| chatbot live | #13 | #3 |
| ai chatbot live | #13 | #3 |
| live chat | #19 | #6 |
| ai chatbot | #21 | #6 |
Not featured in any section recently.
| Signal | BestChat | Zipchat AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 4.7 ★ (142) | 4.9 ★ (192) |
| Rating distribution | 588% 45% 34% 21% 11% | 596% 41% 30% 21% 13% |
| Reviews · last 7 days | +0 | +2 |
| Reviews · last 30 days | +0 | +8 |
| Reviews · last 90 days | +0 | +26 |
Both BestChat: AI Chatbot+Live Chat and Zipchat AI Chatbot & Live Chat offer paid plans only. BestChat: AI Chatbot+Live Chat starts at Free plan available; Zipchat AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Zipchat AI Chatbot & Live Chat has the higher average rating (4.9★ from 192 reviews) compared to BestChat: AI Chatbot+Live Chat (4.7★ from 142 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zipchat AI Chatbot & Live Chat holds the higher average rating (4.9★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Zipchat AI Chatbot & Live Chat has the deeper published review base (192 vs 142), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BestChat: AI Chatbot+Live Chat typically suits early-stage and growth-mode teams based on its published review base (142 reviews). Zipchat AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (192 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
perfect！！！！！！！！
Zipchat is amazing. It brings massive incremental revenues to our business as well as support staff cost savings. Highly recommend!
Migration support varies by app and category. BestChat: AI Chatbot+Live Chat and Zipchat AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BestChat: AI Chatbot+Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Great experience so far with the chat bot. Easy to set up and starts helping conversions immediately. Looking forward to testing their other solutions as well.
Fantastic customer service! The team are always available to help with any issues we have. The App is very easy to use, and the chat platform has been very helpful. We are extremely happy with the Zipchat system and the team behind it.
Great App. Very helpful in communicating with clients in a timely manner.
Good customer service from Aymar especially.
