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1. Listing metadata
Field-level data| BestChat | Jotform AI Chatbot ‑ Live Chat | |
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| BestChat | Jotform AI Chatbot ‑ Live Chat | |
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Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
| Metric | BestChat: AI Chatbot+Live Chat | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Rating | ★ 4.7 ★ | 3.9 ★ |
| Total reviews | ★ 142 | 35 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | 0 new |
| Languages | 1 supported | 7 supported |
| Listed since | Jan 2022 | Apr 2025 |
Based on the data on this page, BestChat: AI Chatbot+Live Chat is the stronger choice for most Shopify App Store merchants — 4.7★ vs Jotform AI Chatbot ‑ Live Chat's 3.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: BestChat: AI Chatbot+Live Chat at Free plan available, Jotform AI Chatbot ‑ Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
BestChat: AI Chatbot+Live Chat has the larger user base (142 reviews vs 35), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Jotform AI Chatbot ‑ Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to BestChat: AI Chatbot+Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Jotform AI Chatbot ‑ Live Chat's 35-review base may include the workflow context that matches your specific use case better than BestChat: AI Chatbot+Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BestChat: AI Chatbot+Live Chat audit • Jotform AI Chatbot ‑ Live Chat audit
| Last updated | — | — |
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| Keyword | BestChat | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| jotform ai | Not ranked | #1 |
| help desk solutions | Not ranked | #1 |
| jotform | Not ranked | #1 |
| ai chatbot live | #13 | Not ranked |
| chatbot live | #13 | Not ranked |
| Signal | BestChat | Jotform AI Chatbot ‑ Live Chat |
|---|---|---|
| Average rating | 4.7 ★ (142) | 3.9 ★ (35) |
| Rating distribution | 588% 45% 34% 21% 11% | 570% 410% 33% 20% 118% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +0 | +0 |
| Reviews · last 90 days | +0 | +3 |
Both BestChat: AI Chatbot+Live Chat and Jotform AI Chatbot ‑ Live Chat offer paid plans only. BestChat: AI Chatbot+Live Chat starts at Free plan available; Jotform AI Chatbot ‑ Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
BestChat: AI Chatbot+Live Chat has the higher average rating (4.7★ from 142 reviews) compared to Jotform AI Chatbot ‑ Live Chat (3.9★ from 35 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
BestChat: AI Chatbot+Live Chat holds the higher average rating (4.7★ vs 3.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. BestChat: AI Chatbot+Live Chat has the deeper published review base (142 vs 35), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BestChat: AI Chatbot+Live Chat typically suits early-stage and growth-mode teams based on its published review base (142 reviews). Jotform AI Chatbot ‑ Live Chat typically suits early-stage and growth-mode teams based on its published review base (35 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Amazing app. Made everything much easier for users. Thank you for founding this app seriously.
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
perfect！！！！！！！！
Easy to use.
I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far. The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents
Migration support varies by app and category. BestChat: AI Chatbot+Live Chat and Jotform AI Chatbot ‑ Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Jotform AI Chatbot ‑ Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Eu gostei muito, ainda estou experimentando mas já me surpreendeu em como é fácil e extremamente eficaz!
