Side-by-side comparison · 24 data points
Automate the live chat customer support in one place with Focal Helpdesk and Chat Widget
| Focal Live Chat & Helpdesk | SA Request a Quote, Hide Price | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Allows your customers to submit quotes for any product and bargain for the best price
| Metric | Focal Live Chat & Helpdesk | SA Request a Quote, Hide Price |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 1 | ★ 607 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 15 supported |
| Listed since | Mar 2021 | Jun 2017 |
Focal Live Chat & Helpdesk edges out SA Request a Quote, Hide Price on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Focal Live Chat & Helpdesk at Free, SA Request a Quote, Hide Price at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SA Request a Quote, Hide Price has the larger user base (607 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Focal Live Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Focal Live Chat & Helpdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — SA Request a Quote, Hide Price's 607-review base may include the workflow context that matches your specific use case better than Focal Live Chat & Helpdesk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Focal Live Chat & Helpdesk audit • SA Request a Quote, Hide Price audit
| Last updated | — | — |
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| Keyword | Focal Live Chat & Helpdesk | SA Request a Quote, Hide Price |
|---|---|---|
| quote hide price | Not ranked | #1 |
| quote | Not ranked | #1 |
| quotes | Not ranked | #1 |
| help desk | #31 | Not ranked |
| helpdesk software | #39 | Not ranked |
Both Focal Live Chat & Helpdesk and SA Request a Quote, Hide Price offer paid plans only. Focal Live Chat & Helpdesk starts at Free; SA Request a Quote, Hide Price starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Focal Live Chat & Helpdesk has the higher average rating (5.0★ from 1 reviews) compared to SA Request a Quote, Hide Price (4.8★ from 607 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Focal Live Chat & Helpdesk fits better if you prioritize rating consistency; SA Request a Quote, Hide Price is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. SA Request a Quote, Hide Price has more onboarding documentation maturity (607 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Focal Live Chat & Helpdesk typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). SA Request a Quote, Hide Price aligns more with early-stage and growth-mode stores (607 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Focal Live Chat & Helpdesk and SA Request a Quote, Hide Price both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Focal Live Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
