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1. Listing metadata
Field-level data| Amalia.ai | Shopify Inbox | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Amalia.ai | Shopify Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Amalia.ai | Shopify Inbox |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 1 | ★ 5.5k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Listed features | 5 | 5 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 82 new |
| Languages | 1 supported | 21 supported |
| Listed since | Jan 2026 | Aug 2019 |
Amalia.ai edges out Shopify Inbox on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Amalia.ai at Free plan available, Shopify Inbox at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shopify Inbox has the larger user base (5,450 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Amalia.ai's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Amalia.ai; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shopify Inbox's 5,450-review base may include the workflow context that matches your specific use case better than Amalia.ai's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Amalia.ai audit • Shopify Inbox audit
| Last updated | — | — |
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| Keyword | Amalia.ai | Shopify Inbox |
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| chat | Not ranked | #2 |
| email chat | Not ranked | #3 |
| live chat | Not ranked | #11 |
Not featured in any section recently.
No tracked changes.
| Signal | Amalia.ai | Shopify Inbox |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.7 ★ (5.5k) |
| Rating distribution | 5— 4— 3— 2— 1— | 584% 49% 33% 21% 13% |
| Reviews · last 7 days | — | +21 |
| Reviews · last 30 days | — | +82 |
| Reviews · last 90 days | — | +263 |
No reviews yet.
Both Amalia.ai and Shopify Inbox offer paid plans only. Amalia.ai starts at Free plan available; Shopify Inbox starts at Free. Compare the per-tier features in the Pricing section above before committing.
Amalia.ai has the higher average rating (5.0★ from 1 reviews) compared to Shopify Inbox (4.7★ from 5,450 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Amalia.ai fits better if you prioritize rating consistency; Shopify Inbox is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Inbox has more onboarding documentation maturity (5,450 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Amalia.ai typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Shopify Inbox aligns more with established stores with steady traffic (5,450 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Amalia.ai and Shopify Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Amalia.ai" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
I love this build in shopify massager I bean using it a lot and customers are also very active on using this this very fijn to use with the ai that makes suggestions for me to replay as massage form me it verry smooth and easy to use.
Unfortunately a complete downgrade since the new update. Customers are not asked for their email so we cant stay in contact anymore. If youre using the login tool people have to verify by 2fa. This was our main sales funnel & is now complete useless.
the app is screwing up and not identifying visitors with questions. this is a recent flaw and they push back saying its us who changed - we touched NOTHING!
Will the previous widget style be restored? It used to be larger, more noticeable, and had bigger buttons. The current version is much smaller and is almost invisible to customers.
