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HelpWave AI vs Shopify Inbox
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| HelpWave AI | Shopify Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated |
Side-by-side comparison · 24 data points
| HelpWave AI | Shopify Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated |
| Metric | HelpWave AI | Shopify Inbox |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 7 | ★ 5.5k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | — |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 85 new |
| Languages | 1 supported | 21 supported |
| Listed since | Jul 2024 | Aug 2019 |
HelpWave AI edges out Shopify Inbox on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: HelpWave AI at Free plan available, Shopify Inbox at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shopify Inbox has the larger user base (5,477 reviews vs 7), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. HelpWave AI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to HelpWave AI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shopify Inbox's 5,477-review base may include the workflow context that matches your specific use case better than HelpWave AI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: HelpWave AI audit • Shopify Inbox audit
| — |
| — |
| Keyword | HelpWave AI | Shopify Inbox |
|---|---|---|
| chat | Not ranked | #2 |
| email chat | Not ranked | #3 |
| live chat | Not ranked | #11 |
Not featured in any section recently.
No tracked changes.
| Signal | HelpWave AI | Shopify Inbox |
|---|---|---|
| Average rating | 5.0 ★ (7) | 4.7 ★ (5.5k) |
| Rating distribution | 5— 4— 3— 2— 1— | 583% 49% 33% 21% 14% |
| Reviews · last 7 days | — | +23 |
| Reviews · last 30 days | — | +85 |
| Reviews · last 90 days | — | +267 |
No reviews yet.
Both HelpWave AI and Shopify Inbox offer paid plans only. HelpWave AI starts at Free plan available; Shopify Inbox starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
HelpWave AI has the higher average rating (5.0★ from 7 reviews) compared to Shopify Inbox (4.7★ from 5,477 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. HelpWave AI fits better if you prioritize rating consistency; Shopify Inbox is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Inbox has more onboarding documentation maturity (5,477 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
HelpWave AI typically suits early-stage and growth-mode stores based on its review-base composition (7 reviews). Shopify Inbox aligns more with established stores with steady traffic (5,477 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. HelpWave AI and Shopify Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HelpWave AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Muy buena herramienta nueva de IA nos encanto
Très bonne application gratuite. Elle s’intègre parfaitement à ma boutique Shopify et facilite les échanges avec les visiteurs. L’interface est simple, intuitive et agréable à utiliser. Je la recommande vivement !
