Aide vs SB

Based on the data on this page, Aide: Agentic AI for CX is the stronger choice for most Shopify App Store merchants — 5.0★ vs SB: Helpdesk, Live Chat & FAQs's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

On pricing, SB: Helpdesk, Live Chat & FAQs offers a free tier (Free to install) while Aide: Agentic AI for CX starts at From $3,600/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Aide: Agentic AI for CX's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Aide: Agentic AI for CX; mid-market and enterprise merchants with specific feature requirements should evaluate both — SB: Helpdesk, Live Chat & FAQs's 317-review base may include the workflow context that matches your specific use case better than Aide: Agentic AI for CX's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Aide: Agentic AI for CX or SB: Helpdesk, Live Chat & FAQs cheaper?

SB: Helpdesk, Live Chat & FAQs is the cheaper option — it offers a free plan (Free to install). Aide: Agentic AI for CX starts at From $3,600/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Aide: Agentic AI for CX or SB: Helpdesk, Live Chat & FAQs?

Aide: Agentic AI for CX has the higher average rating (5.0★ from 2 reviews) compared to SB: Helpdesk, Live Chat & FAQs (4.6★ from 317 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Aide: Agentic AI for CX or SB: Helpdesk, Live Chat & FAQs?

Aide: Agentic AI for CX holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Aide: Agentic AI for CX or SB: Helpdesk, Live Chat & FAQs?

Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Aide: Agentic AI for CX typically suits early-stage and growth-mode teams based on its published review base (2 reviews). SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.