Gorgias vs AISellor
Side-by-side comparison · 24 data points
At a glance
| Metric | AISellor: Shop Assistant | Gorgias: AI, Helpdesk & Chat |
|---|---|---|
| Rating | — | 4.3 ★ |
| Total reviews | 0 | 635 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 8 new |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2025 | Mar 2017 |
AppRanks verdict
Generated from live data on this pageBased on the data on this page, Gorgias: AI, Helpdesk & Chat is the stronger choice for most Shopify App Store merchants — 4.3★ vs AISellor: Shop Assistant's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: AISellor: Shop Assistant at Free to install, Gorgias: AI, Helpdesk & Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Gorgias: AI, Helpdesk & Chat has the larger user base (635 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. AISellor: Shop Assistant's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Gorgias: AI, Helpdesk & Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — AISellor: Shop Assistant's 0-review base may include the workflow context that matches your specific use case better than Gorgias: AI, Helpdesk & Chat's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AISellor: Shop Assistant audit • Gorgias: AI, Helpdesk & Chat audit
1. Listing metadata
Field-level data| AISellor | Gorgias | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
2. Pricing & plans
Listed prices · monthly · USDTier
AISellor
Gorgias
Free
Free
—
- Free 100 Ask/Chat with LLM per month
- Knowledge from Community & Experts
- Store-aware insights (read-only)
- In-app ticket support, 24h
- App recommendations based on questions
Starter
10
- 3 customer support agents
- 50 tickets per month included
- Live chat
Free
Starter
9
- Unlimited Ask/Chat with LLM
- Knowledge from Community & Experts
- Store-aware insights (read-only)
- App recommendations based on questions
- Ready-made prompts for sales tasks
- Copy-ready content ideas (manual)
- AI content suggestions to copy
- In-app ticket support, 24h
—
Paid #1
Growth
29
- Everything in Starter
- 200 AI Actions/month
- LLM-powered Shopify automation
- Review & confirm Shopify changes
- Update product titles & descriptions
- Create discount codes & rules
- Generate & publish blog posts
- Action history & audit trail
Basic
60
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Paid #2
—
Pro
360
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Paid #3
—
Advanced
900
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
3. Features
As listed by each developerAISellor
- Chat with an AI assistant to set up and manage your store.
- Ask store-aware questions; get clear answers from docs and your data.
- Publish on-brand blog posts from chat, with your approval.
- Improve product titles and descriptions using AI drafts.
- Create discount codes and rules from chat; review before publish.
Gorgias
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryHelpdesk8 shared · 27 total
AISellor
- Chatbot
- FAQs
- Help center
- AI responses
- AI summaries
- Analytics
- Multi-store
- Escalation
- Feedback surveys
- Multi-language
- Reports
- —Contact form
- —Live chat
- —Phone
- —Self-service
- —SMS
- —Social media
- —Auto-assign
- —Auto-reply
- —Order tracking
- —Response templates
- —Rule-based triggers
- —Spam detection
- —Tagging
- —Ticketing
- —Unified inbox
Gorgias
- Chatbot
- FAQs
- Help center
- AI responses
- AI summaries
- Analytics
- Multi-store
- —Escalation
- —Feedback surveys
- —Multi-language
- —Reports
- Contact form
- Live chat
- Phone
- Self-service
- SMS
- Social media
- Auto-assign
- Auto-reply
- Order tracking
- Response templates
- Rule-based triggers
- Spam detection
- Tagging
- Ticketing
- Unified inbox
Chat0 shared · 31 total
AISellor
- —Agent analytics
- —AI chatbots
- —Behavior tracking
- —Customer insights
- —Email chat
- —File upload
- —Live chat
- —Real-time translation
- —SMS
- —Social media
- —Voice support
- —Cart recovery
- —Cross-sell
- —Discounts
- —FAQs
- —Greetings
- —Order updates
- —Product recommendations
- —Quick replies
- —Review requests
- —Upsell
- —Agent avatar
- —Business hours
- —Chat assignment
- —Chat buttons
- —Chat flows
- —Chat window
- —Color and font
- —Emojis and stickers
- —Tagging
- —Welcome messages
Gorgias
- Agent analytics
- AI chatbots
- Behavior tracking
- Customer insights
- Email chat
- File upload
- Live chat
- Real-time translation
- SMS
- Social media
- Voice support
- Cart recovery
- Cross-sell
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Quick replies
- Review requests
- Upsell
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
5. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | AISellor | Gorgias |
|---|---|---|
| shop assistant | #5 | #6 |
| ai shopping assistant | #44 | #7 |
| helpdesk | #80 | #2 |
| help center | #88 | #7 |
| shop | #130 | #149 |
6. Featured placements & badges
Editorial visibilityAISellor0 all-time · 0 recent
Not featured in any section recently.
Gorgias2 all-time · 2 recent
- category · Recommended support appsMay 16, 2026
- category · SupportMay 5, 2026
7. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsAISellor · 0 changes
No tracked changes.
Gorgias · 1 changes
- Apr 2descriptionListing copy updated
8. Quality signals
Reviews · velocity · latest sentiment| Signal | AISellor | Gorgias |
|---|---|---|
| Average rating | 0.0 ★ (0) | 4.3 ★ (635) |
| Rating distribution | 5— 4— 3— 2— 1— | 583% 44% 31% 22% 110% |
| Reviews · last 7 days | — | +5 |
| Reviews · last 30 days | — | +8 |
| Reviews · last 90 days | — | +33 |
5 latest reviews · each app
AISellor
No reviews yet.
Gorgias
- May 13, 2026
The new upgrade is terrible. I can't delete a ticket.
- May 12, 2026
Using Gorgias Helpdesk has help streamline our email and voice tickets. Launching the AI agent has been incredibly beneficial in automating tickets being creating and getting inquiries answered fast.
- May 11, 2026
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
- May 11, 2026
Muy contentos con Gorgias, con el soporte que nos dan ante cualquier duda y la ayuda al equipo de CEX en nuestro día a día
- May 11, 2026
Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
9. App details
Long-form description · keyword frequencyAISellor
AI Shop Assistant helps merchants launch and scale faster by turning natural-language chat into real store results. Ask questions about Shopify best practices, public docs, and apps; query your store’s analytics, products, and discounts; then take action—publish blog posts, update product content, and create promotions—directly from chat. Designed for non-technical sellers, AI Shop Assistant streamlines daily tasks, boosts productivity, and keeps your storefront fresh and conversion-ready.
Top keywords
- ai2×2.90%
- ai shop2×2.90%
- ai shop assistant2×2.90%
- assistant2×2.90%
- chat2×2.90%
- shop2×2.90%
- shop assistant2×2.90%
- store2×2.90%
Gorgias
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
Top keywords
- customer3×4.69%
- platform2×3.13%
- support2×3.13%
Frequently asked
Common questions about this comparisonIs AISellor: Shop Assistant or Gorgias: AI, Helpdesk & Chat cheaper?
Both AISellor: Shop Assistant and Gorgias: AI, Helpdesk & Chat offer paid plans only. AISellor: Shop Assistant starts at Free to install; Gorgias: AI, Helpdesk & Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Should I choose AISellor: Shop Assistant or Gorgias: AI, Helpdesk & Chat?
It depends on what you're optimizing for. AISellor: Shop Assistant fits better if you prioritize broader integrations; Gorgias: AI, Helpdesk & Chat is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Which is faster to set up, AISellor: Shop Assistant or Gorgias: AI, Helpdesk & Chat?
Both apps are one-click installs from the Shopify App Store marketplace. Gorgias: AI, Helpdesk & Chat has more onboarding documentation maturity (635 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Which works better for small vs large Shopify App Store stores?
AISellor: Shop Assistant typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Gorgias: AI, Helpdesk & Chat aligns more with early-stage and growth-mode stores (635 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Can I migrate data between AISellor: Shop Assistant and Gorgias: AI, Helpdesk & Chat?
Migration support varies by app and category. AISellor: Shop Assistant and Gorgias: AI, Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from AISellor: Shop Assistant" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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From the same categoryvs AISellor
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