Side-by-side comparison · 24 data points
AI drafts replies to customer emails and social messages. Respond faster while staying on-brand.
| InboxIQ ‑ AI Customer Support | SB | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | InboxIQ ‑ AI Customer Support | SB: Helpdesk, Live Chat & FAQs |
|---|---|---|
| Rating | — | 4.6 ★ |
| Total reviews | 0 | 316 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2025 | Dec 2015 |
Based on the data on this page, SB: Helpdesk, Live Chat & FAQs is the stronger choice for most Shopify App Store merchants — 4.6★ vs InboxIQ ‑ AI Customer Support's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: InboxIQ ‑ AI Customer Support at Free plan available, SB: Helpdesk, Live Chat & FAQs at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SB: Helpdesk, Live Chat & FAQs has the larger user base (316 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. InboxIQ ‑ AI Customer Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — InboxIQ ‑ AI Customer Support's 0-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: InboxIQ ‑ AI Customer Support audit • SB: Helpdesk, Live Chat & FAQs audit
| Keyword | InboxIQ ‑ AI Customer Support | SB |
|---|---|---|
| helpdesk | #79 | #12 |
| messenger | #69 | #36 |
| contact form | #112 | #63 |
| inbox | #122 | #82 |
| customer support | #53 | #237 |
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Both InboxIQ ‑ AI Customer Support and SB: Helpdesk, Live Chat & FAQs offer paid plans only. InboxIQ ‑ AI Customer Support starts at Free plan available; SB: Helpdesk, Live Chat & FAQs starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. InboxIQ ‑ AI Customer Support fits better if you prioritize broader integrations; SB: Helpdesk, Live Chat & FAQs is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. SB: Helpdesk, Live Chat & FAQs has more onboarding documentation maturity (316 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
InboxIQ ‑ AI Customer Support typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). SB: Helpdesk, Live Chat & FAQs aligns more with early-stage and growth-mode stores (316 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. InboxIQ ‑ AI Customer Support and SB: Helpdesk, Live Chat & FAQs both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from InboxIQ ‑ AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
