Is SmallBuilder Line items or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics cheaper?

SmallBuilder Line items is the cheaper option — it offers a free plan (freemium). Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Should I choose SmallBuilder Line items or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

It depends on what you're optimizing for. SmallBuilder Line items fits better if you prioritize rating consistency; Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, SmallBuilder Line items or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

SmallBuilder Line items typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics aligns more with early-stage and growth-mode stores (699 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between SmallBuilder Line items and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

Migration support varies by app and category. SmallBuilder Line items and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SmallBuilder Line items" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

SmallBuilder Line vs Talkdesk for — Salesforce

SmallBuilder Line items vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Side-by-side comparison · 24 data points

SmallBuilder Line items

5.0·1reviews

Build your own line item configurator for any object in minutes. • Connect any junctioned objects with a custom line item configurator • CPQ-like features: product options, discounting • Real-time integration of external data/systems • No/low-code

Shopifyfreemium

Change

1. Listing metadata

Field-level data

	SmallBuilder Line items	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics
Tagline	“Build your own line item configurator for any object in minutes. • Connect any junctioned objects with a custom line item configurator • CPQ-like features: product options, discounting • Real-time integration of external data/systems • No/low-code”248 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	516 / 2000 chars26% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	enko	enfrdeptes
Platforms	Shopify	Shopify
Developer	Windmillsoft	Talkdesk

At a glance

9 metrics · auto-computed

Feature comparison between SmallBuilder Line items and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
Metric	SmallBuilder Line items	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	1	★ 699
Free plan	★ Yes	—
Pricing	freemium	paid
Built for Shopify	—	—
Pricing tiers	★ 4 tiers	1 tier
Listed features	★ 6	3
Languages	2 supported	5 supported
Listed since	Feb 2024	Apr 2016

AppRanks verdict

Generated from live data on this page

Based on the data on this page, SmallBuilder Line items is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, SmallBuilder Line items offers a free tier (freemium) while Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SmallBuilder Line items's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to SmallBuilder Line items; mid-market and enterprise merchants with specific feature requirements should evaluate both — Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics's 699-review base may include the workflow context that matches your specific use case better than SmallBuilder Line items's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: SmallBuilder Line items audit • Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics audit

Listed	February 13, 2024	April 14, 2016

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	SmallBuilder Line items	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics
contact	Not ranked	#3
chatbot	Not ranked	#58
lead capture	Not ranked	#82

9. App details

Long-form description · keyword frequency

SmallBuilder Line items

SmallBuilder Line Items allows administrators to easily set up custom line item configurators for any object in Salesforce, in minutes. • Connect any junctioned objects with a custom line item configurator • CPQ-type features like automatic discount and formula calculation, and custom product options • Real-time integration of data from other objects or external systems into your line item display, so your reps can see all relevant information in one place (e.g. inventory numbers from ERP system) • No/low-code

Top keywords

line4×5.19%
custom3×3.90%
item3×3.90%
line item3×3.90%
custom line2×2.60%
custom line item2×2.60%
objects2×2.60%

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

SmallBuilder Line items vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

SmallBuilder Line items

1. Listing metadata

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

SmallBuilder Line items · 1 changes

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics · 2 changes

9. App details

Frequently asked

Is SmallBuilder Line items or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics cheaper?

Which has better reviews, SmallBuilder Line items or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

Should I choose SmallBuilder Line items or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

Which is faster to set up, SmallBuilder Line items or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between SmallBuilder Line items and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?