Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AI Sales Coaching & Conversation Intelligence?

AI Sales Coaching & Conversation Intelligence holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AI Sales Coaching & Conversation Intelligence?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). AI Sales Coaching & Conversation Intelligence typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs AI Sales Coaching & — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs AI Sales Coaching & Conversation Intelligence

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AI Sales Coaching & Conversation Intelligence
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“SizzleKick helps B2B SMB sales teams improve execution, strengthen pipeline visibility, and turn conversation intelligence into coaching visibility. Guided next actions help leaders spot deal risk earlier and improve follow-through as teams grow.”246 chars
Description	1127 / 2000 chars56% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	WeThrive Ltd

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and AI Sales Coaching & Conversation Intelligence
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AI Sales Coaching & Conversation Intelligence
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	1
Free plan	—	★ Yes
Pricing	paid	freemium
Pricing tiers	1 tier	—
Listed features	3	★ 5
Languages	5 supported	1 supported
Listed since	Apr 2016	Dec 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, AI Sales Coaching & Conversation Intelligence is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, AI Sales Coaching & Conversation Intelligence offers a free tier (freemium) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. AI Sales Coaching & Conversation Intelligence's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to AI Sales Coaching & Conversation Intelligence; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than AI Sales Coaching & Conversation Intelligence's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • AI Sales Coaching & Conversation Intelligence audit

Listed	April 14, 2016	December 11, 2025

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AI Sales Coaching & Conversation Intelligence
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
leaders	Not ranked	#3
visibility and	Not ranked	#4

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

AI Sales Coaching & Conversation Intelligence

SizzleKick helps B2B SMB sales teams improve execution, strengthen pipeline visibility, and gain insight into coaching needs and deal risk. Guided next actions help teams improve follow-through while giving leaders clearer visibility as organizations grow. Many teams already use tools like Gong for conversation intelligence, sales call analytics, and call transcript analysis. Those tools are effective for understanding what’s happening in sales conversations. SizzleKick focuses on what happens next. It turns sales activity and conversation signals into manager-ready coaching visibility, helping leaders identify where to coach, which deals need attention, and how to improve execution across the team without adding enterprise overhead. ✅ How it works Conversation intelligence, sales call analytics, and call transcript analysis evaluate activity patterns, deal progression, and interactions to identify execution signals, coaching opportunities, and deal risk across opportunities. Guided next actions surface priority focus areas directly within existing workflows. ✅ Who it supports Sales leaders gain coaching visibility across reps, deals, and pipeline execution, while administrato

Top keywords

sales6×3.75%
call4×2.50%
coaching4×2.50%
execution4×2.50%
visibility4×2.50%
conversation3×1.88%
deal3×1.88%
leaders3×

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs AI Sales Coaching & Conversation Intelligence

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

AI Sales Coaching & Conversation Intelligence

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AI Sales Coaching & Conversation Intelligence cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AI Sales Coaching & Conversation Intelligence?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AI Sales Coaching & Conversation Intelligence?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AI Sales Coaching & Conversation Intelligence?

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