Talkdesk for vs Guided Product Finder — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Guided Product Finder - Composable Storefront by OSF Digital

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Guided Product Finder - Composable Storefront by OSF Digital
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Guided Product Finder is a Composable Storefront compatible application which provides brands the ability to guide shoppers to the right product through one of the most efficient and engaging ways to do that - Shoppable Quizzes.”228 chars
Description	1127 / 2000 chars56% used	999 / 2000 chars50% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	OSF Digital, Summit Consulting Partner for Agentic Enterprise Transformation

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Guided Product Finder - Composable Storefront by OSF Digital
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Guided Product Finder - Composable Storefront by OSF Digital
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	5 supported	1 supported
Listed since	Apr 2016	Mar 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Guided Product Finder - Composable Storefront by OSF Digital's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Guided Product Finder - Composable Storefront by OSF Digital at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Guided Product Finder - Composable Storefront by OSF Digital's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Guided Product Finder - Composable Storefront by OSF Digital's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Guided Product Finder - Composable Storefront by OSF Digital audit

Listed	April 14, 2016	March 23, 2023

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Guided Product Finder - Composable Storefront by OSF Digital

COMPATIBILITY: The cartridge is compatible with Composable Storefront, a fully-customizable, headless digital storefront.
CHOOSE QUIZ FLOW: Four flows are available when creating a quiz: a linear flow, decision-based flow, Counting quiz and reactive based flow.
FLEXIBLE RESPONSES: Customers can navigate through questions, choose from single or multiple answers to a question, and even restart the quiz. Merchants can set a minimum or maximum number of selected answers for a question and create complex logic.
VISUAL ENHANCEMENT: You can add images to answers to make your quiz more engaging.
PRODUCT RECOMMENDATION: You are able to map a single product as the quiz result, or you can choose to display multiple items or a even an URL. This is how you exponentially increase recommendation flexibility and help customers explore your website more.
QUIZ LISTING PAGE: Easy to use and simple quiz listing page allows you to edit/delete and add new quizzes and view them all in one location- makes for very easy management.
CUSTOMIZED QUIZZES: You can customize the quiz appearance and choose between the legacy template and the accordion template.
NEW QUESTION TEMPLATES: There are 10 question templates, depending on the type of answer: single, multiple, number/text.
NEW THEME: There are two developed themes, one with the general characteristic of the orange/gray color combination and the other, the purple/white color combination.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Guided Product Finder - Composable Storefront by OSF Digital
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
offer personalized product	Not ranked	#4

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Guided Product Finder - Composable Storefront by OSF Digital

Guided Product Finder is a highly customizable product recommendation cartridge which helps online merchants assist shoppers in determining exactly what products are most suitable for them. This composable storefront compatible product allows merchants to offer frictionless purchase process at the selection stage. It helps guide shoppers by offering personalized recommendations and reduces the amount of returns because your customers are certain they’ve chosen the right item. Simplify the path to purchase and leave customers with a positive impression of your brand by offering them a quiz to determine their style, what product fits their needs, what event should they go to next, or help them with any other shopping decision they find difficult to take. Guided Product Finder is suitable for diverse industries including apparel and footwear, automotive and car parts, ticketing and entertainment, retail and any others who want to personalize their online shop's user experience.

Top keywords

product5×3.38%
customers2×1.35%
finder2×1.35%
guided2×1.35%
guided product2×1.35%
guided product finder2×1.35%
merchants2×1.35%
offering2×1.35%
product finder

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Guided Product Finder - Composable Storefront by OSF Digital cheaper?

Both Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Guided Product Finder - Composable Storefront by OSF Digital offer paid plans only. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid; Guided Product Finder - Composable Storefront by OSF Digital starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Guided Product Finder - Composable Storefront by OSF Digital?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Guided Product Finder - Composable Storefront by OSF Digital?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Guided Product Finder - Composable Storefront by OSF Digital typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Guided Product Finder - Composable Storefront by OSF Digital

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Guided Product Finder - Composable Storefront by OSF Digital

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Guided Product Finder - Composable Storefront by OSF Digital cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Guided Product Finder - Composable Storefront by OSF Digital?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Guided Product Finder - Composable Storefront by OSF Digital?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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