Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicenow Manager by NexGen cheaper?

Servicenow Manager by NexGen is the cheaper option — it offers a free plan (free). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicenow Manager by NexGen?

AppRanks cannot separate these two on rating, because neither publishes one. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce does carry the larger published review base (1,280 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). Servicenow Manager by NexGen typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

360 SMS App for vs Servicenow Manager by — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Servicenow Manager by NexGen

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Servicenow Manager by NexGen
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“Work with ServiceNow directly from Salesforce Flow Builder — no code, no middleware, no external servers. Create and update Incidents, Change Requests, Service Requests and CMDB records, look up knowledge and users, and keep both platforms in step in real”255 chars
Description	1182 / 2000 chars59% used	1199 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	NexGen Archs Ltd

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Servicenow Manager by NexGen
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Servicenow Manager by NexGen
Rating	4.9 ★	—
Total reviews	1.3k	0
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	9	9
Languages	16 supported	1 supported
Listed since	May 2016	Jul 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Servicenow Manager by NexGen's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Servicenow Manager by NexGen offers a free tier (free) while 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Servicenow Manager by NexGen's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Servicenow Manager by NexGen's 0-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • Servicenow Manager by NexGen audit

Listed	May 6, 2016	July 15, 2026

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

Servicenow Manager by NexGen

No-Code ServiceNow in Flow — connect Salesforce Flow to ServiceNow with clicks, not code. No Apex, no middleware, no integration platform subscription.
Full ITSM Coverage — Create, read, update, and delete Incidents, Change Requests, Service Requests, Requested Items, and Tasks directly from your flows.
CMDB & Relationships — Query and maintain Configuration Items and their inbound/outbound relationships to keep your CMDB in sync with Salesforce processes.
Knowledge, Attachments & Users — Look up knowledge articles, retrieve attachment metadata, read journal entries (comments/work notes), and resolve ServiceNow users — all from Flow.
Bidirectional & Real-Time — read from and write to ServiceNow over secure REST in the moment the Flow runs; no sync jobs, no polling, no stale data.
Flexible, Secure Authentication — Connect using Basic auth or OAuth 2.0 (authorization code, client credentials, or password) via a Salesforce Named Credential — no credentials ever stored in the package.

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Servicenow Manager by NexGen
poll	#18	#12

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

Servicenow Manager by NexGen

Flow Connector for ServiceNow lets any Salesforce admin or Flow builder invoke ServiceNow REST APIs declaratively — as native Flow actions. Create, read, update and delete Incidents, Change Requests, Service Requests, Requested Items and Tasks; query and maintain CMDB Configuration Items and their relationships; look up Knowledge articles, attachments, journal entries and users — all from Flow Builder, with clicks, not code. Salesforce admins, IT service teams and operations leaders who need Salesforce (Sales or Service Cloud) and ServiceNow ITSM to act as one process — for example: a Salesforce Case escalates into a ServiceNow Incident automatically; a closed Change Request updates the Salesforce record that raised it; an onboarding Flow raises Requested Items in ServiceNow. IT stops writing and maintaining Apex callouts or paying for middleware subscriptions. Processes that took swivel-chair double entry run in real time in both systems. Admins own the integration end-to-end in the tool they already use — Flow Builder. A second-generation managed package with a deliberately minimal footprint: no Apex, no Lightning components, no Visualforce, no bundled UI, no external hosting,

Top keywords

flow6×3.47%
salesforce5×2.89%
servicenow5×2.89%
builder3×1.73%
flow builder3×1.73%
items3×1.73%
service3×1.73%
admins2×1.16%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Servicenow Manager by NexGen

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

Servicenow Manager by NexGen

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

Servicenow Manager by NexGen · 0 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicenow Manager by NexGen cheaper?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicenow Manager by NexGen?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Servicenow Manager by NexGen?

Which works better for small vs large Salesforce AppExchange admins?

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