Talkdesk for vs Outfield® The Field — Salesforce

Outfield® The Field Sales Platform vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

Outfield® The Field Sales Platform

No rating yet

*New to the AppExchange* Outfield is a modern, intelligent, and gamified field sales app. Its intuitively designed interface increases adoption and makes it easy for reps to manage accounts while on the go. Data collected in the field syncs back into SF.

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Outfield® The Field Sales Platform
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“New to the AppExchange Outfield is a modern, intelligent, and gamified field sales app. Its intuitively designed interface increases adoption and makes it easy for reps to manage accounts while on the go. Data collected in the field syncs back into SF. ”255 chars
Description	1127 / 2000 chars56% used	1196 / 2000 chars60% used
Screenshots	—	—
Languages	enfrdeptes	enes
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Outfield

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Outfield® The Field Sales Platform
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Outfield® The Field Sales Platform
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	5 supported	2 supported
Listed since	Apr 2016	Apr 2024

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs Outfield® The Field Sales Platform's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Outfield® The Field Sales Platform offers a free tier (free_to_install) while Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Outfield® The Field Sales Platform's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Outfield® The Field Sales Platform's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Outfield® The Field Sales Platform audit

Listed	April 14, 2016	April 26, 2024

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Outfield® The Field Sales Platform
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
rep productivity and	Not ranked	#11
field sales	Not ranked	#12

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Outfield® The Field Sales Platform

Discover Valuable Insights About Your Market Outfield helps you unlock crucial trends that are taking place in your market domains, ensuring that you’re making smarter business decisions Uncover Your Best Opportunities With all your customers, deals, and prospects mapped by key metrics, it's easier than ever to focus on the best opportunities, reveal regional insights, and prioritize your day. Non-Intrusive Sales Rep Monitoring 80% of sales managers have concerns around their rep’s activity. Are they making on-site visits? Luckily Outfield has figured out the perfect compromise between employee freedom and the necessary accountability to drive your revenue goals. Manage Your Accounts Out In The Field Outfield makes this easy all from the convenience of your mobile device. It takes just seconds to create or search account activity, attach notes and photos, as well as maintain and access critical information about your buyers. Increase Productivity with Efficient Communication Outfield conveniently allows reps the ability to stay in contact with fellow field field reps, management, or other personnel. Sales Routing Mapping, Inventory Management, Account Management and More!

Top keywords

outfield4×2.26%
field3×1.69%
management3×1.69%
sales3×1.69%
account2×1.13%
activity2×1.13%
insights2×1.13%
making2×1.13%

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Outfield® The Field Sales Platform cheaper?

Outfield® The Field Sales Platform is the cheaper option — it offers a free plan (free_to_install). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Outfield® The Field Sales Platform?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Outfield® The Field Sales Platform?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Outfield® The Field Sales Platform typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Outfield® The Field Sales Platform vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Outfield® The Field Sales Platform

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Outfield® The Field Sales Platform cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Outfield® The Field Sales Platform?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Outfield® The Field Sales Platform?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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