Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
AI Agents for SMS, Voice, Text, Sales & Chatbot AI Agents by 360 for Higher ROI
AI Agents Supporting Every Stage of Work From refining messages and translating calls to predicting sales actions and automating admin tasks, each 360 AI Agent built on Agentforce focuses on a different business function. Whether it’s the AI Text Agent, AI Voice Agent, AI Chatbot, AI Sales Assistant, or Vibe Coding Automation, every agent contributes its own capability to the workflow. Operating individually but supporting the Salesforce ecosystem, these agents elevate engagement, improve productivity, streamline processes, and help drive stronger revenue outcomes. AI Agents Enhancing Workflows Across Teams and Industries Every 360 AI Agent brings its own capability to teams in sales, support, marketing, contact centers, and operations. Whether it’s handling AI calls, improving messaging quality, running chatbot conversations, offering predictive sales insights, or automating admin work, each agent optimizes a specific function. With support for SMS, CTI telephony, and broader communication tasks, these standalone agents help businesses boost productivity, refine engagement, and deliver measurable results across any industry.
Top keywords
- ai9×5.59%
- agent6×3.73%
- agents4×2.48%
- sales4×2.48%
- 3602×1.24%
- 360 ai2×1.24%
- 360 ai agent2×1.24%
- admin2×1.24%
