Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Declarative Everything (formerly Declarative Batch)
Declarative Everything includes Declarative Batch, Snap User, and Power Flows. Declarative Batch Schedule and run flows at any cadence - hourly, monthly, and more, without apex code. Process millions of records while avoiding limit errors. - Run hourly operational automations during business hours - Archive or update millions of records at scale - Schedule end-of-month, end-of-quarter, or fiscal year processing jobs Snap User Create standardized user setup packages and assign them automatically when creating users. Package permission sets, licenses, groups, and more to onboard users efficiently. - Standardize onboarding for common roles or teams - Reduce repetitive user setup work - Avoid missed access assignments during onboarding Power Flows: Time Field Add user-friendly time inputs to flows, without a custom LWC. - Capture appointment times - Enter business hours, service windows, and contact windows Power Flows: Flow Map A map data structure for flows. Avoid flow limit errors, and avoid getting, creating, or updating records from loops. - Group and reference records by account, owner, status, or another key field - Retrieve and update child records without writing code
Top keywords
- flows6×3.35%
- records5×2.79%
- user4×2.23%
- avoid3×1.68%
- declarative3×1.68%
- power3×1.68%
- power flows3×1.68%
- without3×
