Which works better for small vs large Salesforce AppExchange stores?

Integrate WhatsApp Messenger With Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (3 reviews). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Integrate WhatsApp Messenger With Salesforce and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Migration support varies by app and category. Integrate WhatsApp Messenger With Salesforce and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Integrate WhatsApp Messenger With Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Integrate WhatsApp vs 360 SMS App for — Salesforce

Integrate WhatsApp Messenger With Salesforce vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Side-by-side comparison · 24 data points

Integrate WhatsApp Messenger With Salesforce

2.3·3reviews

Enhance Customer Engagement and boost productivity with the WhatsApp-Salesforce Integration. Easily create cases from WhatsApp messages and synchronize message templates. Empower Service Agents with a lightning app and seamless chat capabilities.

Shopifyfree

Change

1. Listing metadata

Field-level data

	Integrate WhatsApp Messenger With Salesforce	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Tagline	“Enhance Customer Engagement and boost productivity with the WhatsApp-Salesforce Integration. Easily create cases from WhatsApp messages and synchronize message templates. Empower Service Agents with a lightning app and seamless chat capabilities.”246 chars	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars
Description	1198 / 2000 chars60% used	1162 / 2000 chars58% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	V2Force - A V2Solutions Company	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

9 metrics · auto-computed

Feature comparison between Integrate WhatsApp Messenger With Salesforce and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
Metric	Integrate WhatsApp Messenger With Salesforce	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Rating	2.3 ★	★ 4.9 ★
Total reviews	3	★ 1.3k
Free plan	★ Yes	—
Pricing	free	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	7	★ 9
Languages	1 supported	16 supported
Listed since	Dec 2023	May 2016

AppRanks verdict

Generated from live data on this page

Based on the data on this page, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Integrate WhatsApp Messenger With Salesforce's 2.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Integrate WhatsApp Messenger With Salesforce offers a free tier (free) while 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Integrate WhatsApp Messenger With Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Integrate WhatsApp Messenger With Salesforce's 3-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Integrate WhatsApp Messenger With Salesforce audit • 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit

Listed	December 19, 2023	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

Integrate WhatsApp Messenger With Salesforce

Effortless WhatsApp message-to-case conversion
Synchronized message templates for consistent messaging.
Admin UI for easy package configuration
Lightning app for intuitive usage
Lightning Web Components for template creation and messaging
Seamless customer-agent chat capabilities
Customized messages to single or multiple records

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Integrate WhatsApp Messenger With Salesforce	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
marketing	Not ranked	#1
sms and	Not ranked	#1
services automation	Not ranked	#1

9. App details

Long-form description · keyword frequency

Integrate WhatsApp Messenger With Salesforce

Enhance customer engagement with WhatsApp Integration for Salesforce, bridging the gap between WhatsApp and Salesforce for personalized customer experiences Key Features Convert Messages to Salesforce Cases: Effortlessly transform WhatsApp messages into actionable Salesforce cases, ensuring no customer inquiry goes unnoticed Sync Message Templates: Streamline messaging by syncing templates between WhatsApp and Salesforce, saving time and maintaining consistency Salesforce Admin UI: Empower Admins with an intuitive UI to configure and customize the integration to match your organization's needs Lightning App Access: Utilize the Whatsapp Integration via the Lightning app for a user-friendly and efficient experience Personalized Templates: Leverage Lightning Web Components (LWC) to craft customized WhatsApp message templates to meet communication needs Send Templated Messages: Efficiently send templated messages to desired records to enhance productivity and effectiveness of customer interactions Seamless Customer-Agent Chat: Equip Service Agents with Lightning Web Components (LWC) for real-time, seamless chat interactions with users, fostering exceptional support experiences

Top keywords

salesforce6×3.97%
whatsapp6×3.97%
customer4×2.65%
lightning4×2.65%
messages4×2.65%
templates4×2.65%
integration3×1.99%
between2×1.32%
between whatsapp2×1.32%
cases2×1.32%
chat2×1.32%
components2×1.32%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email

Frequently asked

Common questions about this comparison

Is Integrate WhatsApp Messenger With Salesforce or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI cheaper?

Integrate WhatsApp Messenger With Salesforce is the cheaper option — it offers a free plan (free). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Integrate WhatsApp Messenger With Salesforce or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the higher average rating (4.9★ from 1,277 reviews) compared to Integrate WhatsApp Messenger With Salesforce (2.3★ from 3 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Integrate WhatsApp Messenger With Salesforce or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

It depends on what you're optimizing for. Integrate WhatsApp Messenger With Salesforce fits better if you prioritize broader integrations; 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Integrate WhatsApp Messenger With Salesforce or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Integrate WhatsApp Messenger With Salesforce vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Integrate WhatsApp Messenger With Salesforce

1. Listing metadata

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Integrate WhatsApp Messenger With Salesforce · 0 changes

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

9. App details

Frequently asked

Is Integrate WhatsApp Messenger With Salesforce or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI cheaper?

Which has better reviews, Integrate WhatsApp Messenger With Salesforce or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Should I choose Integrate WhatsApp Messenger With Salesforce or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Which is faster to set up, Integrate WhatsApp Messenger With Salesforce or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Integrate WhatsApp Messenger With Salesforce and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?