Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SalesPoint Salesforce SharePoint Integration?

SalesPoint Salesforce SharePoint Integration holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SalesPoint Salesforce SharePoint Integration?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). SalesPoint Salesforce SharePoint Integration typically suits early-stage and growth-mode teams based on its published review base (3 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and SalesPoint Salesforce SharePoint Integration?

Migration support varies by app and category. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and SalesPoint Salesforce SharePoint Integration both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SalesPoint Salesforce SharePoint Integration" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Talkdesk for vs SalesPoint Salesforce — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs SalesPoint Salesforce SharePoint Integration

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SalesPoint Salesforce SharePoint Integration
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Boost productivity and collaboration with our Seamless Salesforce SharePoint Integration app. Effortlessly manage and sync documents in real-time, enhance team collaboration, and streamline workflows. Secure, customizable, and easy to install. Try it on A”255 chars
Description	1127 / 2000 chars56% used	1164 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeptes	nlende
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Resolve IT - Salesforce Gold Partner

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and SalesPoint Salesforce SharePoint Integration
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SalesPoint Salesforce SharePoint Integration
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	3
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	5 supported	3 supported
Listed since	Apr 2016	Jun 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, SalesPoint Salesforce SharePoint Integration is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, SalesPoint Salesforce SharePoint Integration at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SalesPoint Salesforce SharePoint Integration's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to SalesPoint Salesforce SharePoint Integration; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than SalesPoint Salesforce SharePoint Integration's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • SalesPoint Salesforce SharePoint Integration audit

Listed	April 14, 2016	June 10, 2025

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

SalesPoint Salesforce SharePoint Integration

Centralized Data Access: Users can access Salesforce data and SharePoint / Onedrive documents from a single interface, enhancing productivity by reducing the need to switch between platforms.
Improved Collaboration: Teams can collaborate more effectively by leveraging SharePoint / Onedrive document management and sharing capabilities directly within Salesforce, ensuring that everyone has access to the latest documents and information.
Enhanced Document Management: Utilize SharePoint / Onedrive robust document management features (version control, metadata tagging, permissions) within Salesforce, providing a comprehensive solution for managing customer-related documents.
Secure Data Sharing: Ensure secure data sharing and compliance by using SharePoint / Onedrive security features for document storage and Salesforce's data protection measures, providing a secure environment for sensitive information.
Increased User Adoption: By integrating two widely-used platforms, users are more likely to adopt and fully utilize the capabilities of both systems, leading to a higher return on investment.
Cost Efficiency: Reduce costs associated with data storage and management by leveraging SharePoint's document storage capabilities within Salesforce, potentially lowering the need for additional storage solutions.
Data Migration: We offer the option to automatically query all existing data in your Salesforce ORG and move it to Sharepoint / Onedrive and automatically create a folder structure. A safe and easy way to migrate data from Salesforce to the Cloud
Drag and Drop: Drag and drop files from your computer to Salesforce and have it automatically be synced with Salesforce / Onedrive
Automated Folders: The Integration automatically replicates the folder structure in Salesforce to have your files being organised in a logical manner.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SalesPoint Salesforce SharePoint Integration
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
sharepoint	Not ranked	#6
companies trust 2cloudnine	Not ranked	#6

7. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

SalesPoint Salesforce SharePoint Integration

End document chaos. SalesPoint connects Salesforce and SharePoint in one seamless integration — your team works in Salesforce while SharePoint handles storage in the background. No duplicate files, no switching back and forth. Files you upload in Salesforce go straight to SharePoint, so they use zero Salesforce storage — with full version control and real-time Office collaboration. Folders are created automatically and uniformly, and you can pin them to standard and custom Salesforce objects, so every document sits with the right record. Key capabilities: Automatic, uniform folder management Direct SharePoint storage — save on Salesforce storage costs Seamless migration of existing files, folder structure preserved Pin folders to standard & custom objects Permission sync and role-based access across multiple sites Your team keeps working the way they always have — management simply happens in SharePoint, and changes sync automatically across the organisation. Available on Salesforce AppExchange and Microsoft AppSource. Built by Resolve IT, a Salesforce Gold Partner trusted by 100+ companies since 2014. Request a demo or start a free trial.

Top keywords

salesforce8×4.82%
sharepoint5×3.01%
storage4×2.41%
files3×1.81%
automatically2×1.20%
custom2×1.20%
document2×1.20%
folder2×1.20%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs SalesPoint Salesforce SharePoint Integration

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

SalesPoint Salesforce SharePoint Integration

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics · 0 changes

SalesPoint Salesforce SharePoint Integration · 1 changes

7. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SalesPoint Salesforce SharePoint Integration cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SalesPoint Salesforce SharePoint Integration?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SalesPoint Salesforce SharePoint Integration?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or SalesPoint Salesforce SharePoint Integration?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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