Talkdesk for vs eGift Card Cartridge — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs eGift Card Cartridge for B2C Commerce by OSF Digital

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

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1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	eGift Card Cartridge for B2C Commerce by OSF Digital
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Provide your customers with the ability to send online gift cards to their friends, loved ones or colleagues.”109 chars
Description	1127 / 2000 chars56% used	914 / 2000 chars46% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	OSF Digital, Summit Consulting Partner for Agentic Enterprise Transformation

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and eGift Card Cartridge for B2C Commerce by OSF Digital
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	eGift Card Cartridge for B2C Commerce by OSF Digital
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	5 supported	1 supported
Listed since	Apr 2016	Mar 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs eGift Card Cartridge for B2C Commerce by OSF Digital's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, eGift Card Cartridge for B2C Commerce by OSF Digital at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. eGift Card Cartridge for B2C Commerce by OSF Digital's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — eGift Card Cartridge for B2C Commerce by OSF Digital's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • eGift Card Cartridge for B2C Commerce by OSF Digital audit

Listed	April 14, 2016	March 8, 2023

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

eGift Card Cartridge for B2C Commerce by OSF Digital

CUSTOMIZABLE CARDS: The cartridge features a cards carousel which is enabled on the “Gift Cards” page on the storefront. Here shoppers can choose from a variety of designs and can select a predefined value to add to the card or add the value they prefer.
WISHLIST & GIFT REGISTRY: Online gift cards can be added to a wish list or gift registry and set as public. Customers can use the search engine on the site to view a wish list or gift registry and purchase a gift card directly from this location.
NEW! SEND TO CUSTOMER DIRECTLY: You can now send online gift cards to your customers directly from Business Manager. Recipients need to be added manually and gift cards are sent to the list via email.
MULTIPLE CARDS: Customers can use multiple gift cards in one order. They’ll see the amount each gift card contributes to the total order and the total amount of all gift cards they’ve entered.
CHECK BALANCE: A recipient can check the balance of their online gift card by entering the code they receive via email on the Gift Cards section of the website, on the checkout page or in My Account.
DEDICATED SECTION ON STOREFRONT: After installing the cartridge, a “Gift Cards” section is added to the website enabling customers to order a gift card.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	eGift Card Cartridge for B2C Commerce by OSF Digital
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
cards	Not ranked	#3
wish within sf	Not ranked	#12

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

eGift Card Cartridge for B2C Commerce by OSF Digital

eGift Card is a cartridge created for merchants using Salesforce Commerce Cloud Storefront Reference Architecture (SFRA). The product helps you provide your shoppers with the ability to purchase online gift cards for their friends, loved ones, colleagues, or business partners for any amount they choose. Recipients will receive an email with a code to be used at checkout. Once redeemed, the amount of the gift card is subtracted from the total purchase cost. Customers can also add a gift card to their wish list or gift registry which can then be shared publicly. It is easy to configure it in Business Manager and helps you offer a new payment option for your customers. eGift Card is suitable for diverse industries including apparel and footwear, consumer goods, beauty and cosmetics, personal care, retail and any others who want to enhance their online shop's user experience and positive brand sentiment.

Top keywords

card4×2.70%
gift4×2.70%
amount2×1.35%
business2×1.35%
customers2×1.35%
egift2×1.35%
egift card2×1.35%
gift card2×1.35%
purchase2×1.35%

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or eGift Card Cartridge for B2C Commerce by OSF Digital cheaper?

Both Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and eGift Card Cartridge for B2C Commerce by OSF Digital offer paid plans only. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid; eGift Card Cartridge for B2C Commerce by OSF Digital starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or eGift Card Cartridge for B2C Commerce by OSF Digital?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or eGift Card Cartridge for B2C Commerce by OSF Digital?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). eGift Card Cartridge for B2C Commerce by OSF Digital typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs eGift Card Cartridge for B2C Commerce by OSF Digital

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

eGift Card Cartridge for B2C Commerce by OSF Digital

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or eGift Card Cartridge for B2C Commerce by OSF Digital cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or eGift Card Cartridge for B2C Commerce by OSF Digital?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or eGift Card Cartridge for B2C Commerce by OSF Digital?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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