Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). SalesDNA typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs SalesDNA — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs SalesDNA

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

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1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SalesDNA
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Ready to take your sales organisation to the next level? Introducing SalesDNA Competency Navigator & AI Role Play Simulator—fully integrated into Salesforce to accelerate skills, coaching, and sales success.”207 chars
Description	1127 / 2000 chars56% used	1163 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	sales-genetics GmbH & Co. KG

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and SalesDNA
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SalesDNA
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	4
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 8
Languages	5 supported	1 supported
Listed since	Apr 2016	Dec 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, SalesDNA is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, SalesDNA at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SalesDNA's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to SalesDNA; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than SalesDNA's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • SalesDNA audit

Listed	April 14, 2016	December 20, 2023

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

SalesDNA

1. BOOSTED SALES PERFORMANCE: Elevate the skills and competencies of your sales professionals and managers, resulting in higher sales figures and increased revenue.
2. CUSTOMISED DEVELOPMENT: Tailor-made coaching plans ensure that your team's growth aligns perfectly with your organisation's objectives.
3. DATA-DRIVEN INSIGHTS: Harness the power of data with detailed reporting and dashboards. Make informed decisions that drive results.
4. IMPROVED MORALE: Investing in your team's development shows that you care about their success, boosting morale, and increasing retention rates.
5. REDUCED TURNOVER: The personalised coaching and development plans foster a sense of support and motivation, reducing turnover and retaining top talent.
6. COMPETITIVE ADVANTAGE: Stay ahead of the competition by nurturing a highly skilled and adaptable salesforce.
7. STREAMLINED INTEGRATION: Seamlessly integrated into Salesforce.com, SalesDNA Competency Navigator & AI Role-Play Simulator simplifies the adoption process and minimises disruption to your workflow.
8. MAXIMISED ROI ON L&D ASSETS: Optimise your L&D investments by integrating learning assets directly into the learning journeys, ensuring knowledge is available precisely when it's needed.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	SalesDNA
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
practice	Not ranked	#11

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

SalesDNA

SalesDNA Competency Navigator & AI Role-Play Simulator helps sales teams improve performance through targeted assessment, coaching, and AI-powered practice. ASSESS SALES COMPETENCIES to identify strengths and development opportunities across your team. CREATE PERSONALISED COACHING PLANS that address individual skill gaps and accelerate growth. SalesDNA delivers TAILORED LEARNING JOURNEYS aligned to your organization’s unique goals and integrates seamlessly with your existing learning assets, ensuring the right knowledge is available at the right time. TRACK PROGRESS with detailed reporting and interactive dashboards that provide clear visibility into development, performance improvements, and coaching effectiveness. The BUILT-IN AI COACH delivers real-time, personalized guidance to help sales professionals build confidence and capability. With AI-POWERED ROLE-PLAY SIMULATIONS, reps can practice authentic sales conversations in a safe environment, turning knowledge into action and improving performance in real-world customer interactions. Equip your team with the insights, coaching, and practice they need to achieve consistent sales success.

Top keywords

sales5×3.38%
coaching4×2.70%
performance3×2.03%
practice3×2.03%
ai2×1.35%
ai-powered2×1.35%
delivers2×1.35%
development2×1.35%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs SalesDNA

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

SalesDNA

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

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