Talkdesk for vs FinancialForce — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs FinancialForce Customer Success Cloud

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

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1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	FinancialForce Customer Success Cloud
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Certinia helps you orchestrate customer success best-practices across the entire enterprise. Break down silos and connect the entire customer journey, from opportunity to renewal. Drive predictable outcomes for your customers & for your business. ”250 chars
Description	1127 / 2000 chars56% used	1119 / 2000 chars56% used
Screenshots	—	—
Languages	enfrdeptes	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and FinancialForce Customer Success Cloud
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	FinancialForce Customer Success Cloud
Rating	4.7 ★	—
Total reviews	699	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 8
Languages	5 supported	16 supported
Listed since	Apr 2016	Apr 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs FinancialForce Customer Success Cloud's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, FinancialForce Customer Success Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. FinancialForce Customer Success Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — FinancialForce Customer Success Cloud's 0-review base may include the workflow context that matches your specific use case better than Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • FinancialForce Customer Success Cloud audit

Listed	April 14, 2016	April 18, 2025

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

FinancialForce Customer Success Cloud

PROVIDE ONE VALUE JOURNEY WITH ONE VOICE Capture customer value objectives at the opportunity phase and carry through (and update) those objectives at every phase of the customer journey (implementation, adoption, expansion, renewal).
MONITOR CUSTOMER SUCCESS PERFORMANCE Equips Customer Success Managers (CSMs) with a powerful dashboard powered by embedded analytics to track playbook usage and effectiveness.
MANAGE SUCCESS PLANS & VALUE OBJECTIVES Create and manage success plans aligned with customers’ business needs. Using customizable templates or automated flows, CSMs can track progress in the Success Tracker UI, record notes, and monitor account history.
RESOURCE SELECTION Select resources based on role, capacity, skills, and experience to expose customers to most suitable resources while reducing cost-to-serve, particularly in a pooled team environment.
STREAMLINED PLAYBOOK MANAGEMENT Create, manage, and execute playbooks that drive ideal customer outcomes. Get a dedicated UI for managing playbook tasks including a best practice catalog, enabling teams to replicate successful strategies across accounts.
OPTIMIZED RESOURCE MANAGEMENT Assign resources to playbook tasks, designate owners for success plans, and request specialists via the PS Cloud Connector. Team management features also enable the reuse of resource configurations across multiple playbooks.
CUSTOMER COLLABORATION With Experience Cloud sites, customers can be assigned playbook tasks and work alongside your team to achieve shared goals, aligning everyone on key deliverables.
LEVERAGE THE POWER OF SALESFORCE Native to the Salesforce platform, CS Cloud automates the creation of playbooks and tasks based on triggered events, ensuring your organization receives real-time notifications for new assignments and can act swiftly.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	FinancialForce Customer Success Cloud
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
customer success	Not ranked	#1
avoid the 500	Not ranked	#7

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

FinancialForce Customer Success Cloud

MEET CERTINIA CUSTOMER SUCCESS CLOUD Orchestrate customer success across your enterprise with this powerful digital solution. COLLABORATE ACROSS THE ENTERPRISE Empower your teams—from Sales, Service, Success and Support—to collaborate on customer success activities and drive predictable outcomes. GATHER CUSTOMER INTELLIGENCE Gain a 360° view of customer engagement and unlock actionable insights for future planning. Understand key metrics like revenue, costs, and customer lifetime value. OPERATIONALIZE BEST PRACTICES Standardize and optimize customer success with a simple, repeatable approach. Continuously refine best practices based on unique customer journeys. LEVERAGE A SIMPLE DASHBOARD Codify customer journeys and optimize success with an easy-to-use digital dashboard. Bring CS teams onto Salesforce for seamless management. COORDINATE ACTION Transform insights into action. Pair every piece of customer intelligence with the right stakeholders to enhance the CX. AVOID “HEROIC ACTS OF ACCOUNT MANAGEMENT” Manage the entire customer lifecycle & identify risks early to avoid "heroic" interventions.

Top keywords

customer11×7.38%
success6×4.03%
customer success4×2.68%
action2×1.34%
avoid2×1.34%
avoid heroic2×1.34%
collaborate2×1.34%
customer intelligence2×1.34%

Frequently asked

Common questions about this comparison

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or FinancialForce Customer Success Cloud cheaper?

Both Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and FinancialForce Customer Success Cloud offer paid plans only. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid; FinancialForce Customer Success Cloud starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or FinancialForce Customer Success Cloud?

AppRanks cannot separate these two on rating, because neither publishes one. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics does carry the larger published review base (699 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or FinancialForce Customer Success Cloud?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). FinancialForce Customer Success Cloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs FinancialForce Customer Success Cloud

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

FinancialForce Customer Success Cloud

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or FinancialForce Customer Success Cloud cheaper?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or FinancialForce Customer Success Cloud?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or FinancialForce Customer Success Cloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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Can I migrate data between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and FinancialForce Customer Success Cloud?