Side-by-side comparison · 24 data points
| Contacto | MAFAILI - Google Drive Files in Salesforce | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
MAFAILI means "files" in Swahili. With MAFAILI you can connect your Google Drive to your Salesforce org, allowing users to view, store, re-order and consult documents from Salesforce in Google and vice-versa.
| Metric | Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS | MAFAILI - Google Drive Files in Salesforce |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 25 | 25 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 6 tiers | — |
| Listed features | 3 | ★ 4 |
| Languages | 1 supported | 3 supported |
| Listed since | Aug 2022 | Jun 2022 |
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and MAFAILI - Google Drive Files in Salesforce are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, MAFAILI - Google Drive Files in Salesforce offers a free tier (free) while Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS audit • MAFAILI - Google Drive Files in Salesforce audit
| Last updated | — | — |
|---|
| Keyword | Contacto | MAFAILI - Google Drive Files in Salesforce |
|---|---|---|
| and google | Not ranked | #3 |
| drive | Not ranked | #3 |
| google drive | Not ranked | #4 |
| your customer | #6 | Not ranked |
| customer | #8 | Not ranked |
MAFAILI - Google Drive Files in Salesforce is the cheaper option — it offers a free plan (free). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) and MAFAILI - Google Drive Files in Salesforce (5.0★, 25 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot recommend one over the other from published marketplace data: the Salesforce AppExchange does not expose a rating or review base that separates them. Read both apps' detail pages for the feature breakdown, and compare against your own requirements rather than a headline number.
Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly, and the Salesforce AppExchange publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). MAFAILI - Google Drive Files in Salesforce typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and MAFAILI - Google Drive Files in Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MAFAILI - Google Drive Files in Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
