Which has better reviews, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox has the higher average rating (5.0★ from 49 reviews) compared to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI (4.9★ from 1,277 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 49), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox typically suits early-stage and growth-mode stores based on its review-base composition (49 reviews). 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Migration support varies by app and category. Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Shared Inbox, Shared vs 360 SMS App for — Salesforce

Shared Inbox, Shared Mailbox, vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Side-by-side comparison · 24 data points

Shared Inbox, Shared Mailbox,

5.0·49reviews

⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync

Shopifypaid

Change

1. Listing metadata

Field-level data

	Shared Inbox, Shared Mailbox,	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Tagline	“⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync”255 chars	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars
Description	1200 / 2000 chars60% used	1162 / 2000 chars58% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	GOAT Email	360 Degree Cloud Technologies Pvt. Ltd.

At a glance

9 metrics · auto-computed

Feature comparison between Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI
Metric	Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership \| Global Inbox	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
Rating	★ 5.0 ★	4.9 ★
Total reviews	49	★ 1.3k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 4 tiers	1 tier
Listed features	9	9
Languages	1 supported	16 supported
Listed since	Sep 2024	May 2016

AppRanks verdict

Generated from live data on this page

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox edges out 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox at paid, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 49), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox; mid-market and enterprise merchants with specific feature requirements should evaluate both — 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's 1,277-review base may include the workflow context that matches your specific use case better than Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox audit • 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit

Listed	September 13, 2024	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

Shared Inbox, Shared Mailbox,

✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Shared Inbox, Shared Mailbox,	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI
gmail	#8	#1
email tracking	#5	#9
walmart kaufland global	#12	#11
signature app	#89	#46

9. App details

Long-form description · keyword frequency

Shared Inbox, Shared Mailbox,

Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce. Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace. GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams. Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication. Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core. Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management. Start your free trial today or contact our team at [email protected].

Top keywords

email15×9.55%
inbox8×5.10%
customer7×4.46%
shared7×4.46%
team6×3.82%
management5×3.18%
shared inbox4×2.55%
communication3×1.91%
customer service3×1.91%
global3×1.91%
global inbox3×1.91%
goat3×1.91%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email

Shared Inbox, Shared Mailbox, vs 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Shared Inbox, Shared Mailbox,

1. Listing metadata

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Shared Inbox, Shared Mailbox, · 7 changes

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

9. App details

Frequently asked

Is Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI cheaper?

Which has better reviews, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Should I choose Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI?