Which has better reviews, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Vonage Premier for Salesforce Voice Contact Center and CTI?

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox (5.0★, 50 reviews) and Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Vonage Premier for Salesforce Voice Contact Center and CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 50), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox typically suits early-stage and growth-mode stores based on its review-base composition (50 reviews). Vonage Premier for Salesforce Voice Contact Center and CTI aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Shared Inbox, Shared vs Vonage Premier for — Salesforce

Shared Inbox, Shared Mailbox, vs Vonage Premier for Salesforce Voice Contact Center and CTI

Side-by-side comparison · 24 data points

Shared Inbox, Shared Mailbox,

5.0·50reviews

⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync

Shopifypaid

Change

1. Listing metadata

Field-level data

	Shared Inbox, Shared Mailbox,	Vonage Premier for Salesforce Voice Contact Center and CTI
Tagline	“⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync”255 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	1200 / 2000 chars60% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	GOAT Email	Vonage
Listed	September 13, 2024

At a glance

9 metrics · auto-computed

Feature comparison between Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and Vonage Premier for Salesforce Voice Contact Center and CTI
Metric	Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership \| Global Inbox	Vonage Premier for Salesforce Voice Contact Center and CTI
Rating	★ 5.0 ★	4.9 ★
Total reviews	50	★ 1k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 4 tiers	1 tier
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Sep 2024	May 2010

AppRanks verdict

Generated from live data on this page

Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and Vonage Premier for Salesforce Voice Contact Center and CTI are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox at paid, Vonage Premier for Salesforce Voice Contact Center and CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 50), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox audit • Vonage Premier for Salesforce Voice Contact Center and CTI audit

Last updated	—	—

3. Features

As listed by each developer

Shared Inbox, Shared Mailbox,

✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment
✅ EMAIL THREAD MANAGEMENT ✔ Multi-Thread Email Management ✔ Complete Email Threads ✔ Email Categorization ✔ Email Labels & Categories ✔ Conversation Organization ✔ Complete Conversation History ✔ Shared Email Threads
✅ CUSTOMER SERVICE OPERATIONS ✔ Customer Service Inbox ✔ Queue Management ✔ Customer Communication Visibility ✔ Unresolved Email Management ✔ Team Service Workflows ✔ Customer Service Inbox Visibility ✔ SLA Response Management
✅ EMAIL VISIBILITY & HISTORY ✔ Complete Email Visibility ✔ Full Email History ✔ Customer Communication History ✔ Shared Inbox Visibility ✔ Team Communication Records ✔ Audit-Ready Email Records ✔ Communication Activity Timeline
✅ PRODUCTIVITY & PERSONALIZATION ✔ Auto Draft Emails ✔ Predefined Email Content ✔ Email Templates ✔ Cross Object Merge Fields ✔ Advanced Email Personalization ✔ Unlimited Daily Email Sending ✔ Email Translation

Vonage Premier for Salesforce Voice Contact Center and CTI

DESIGNED FOR SALESFORCE VCC’s tight Salesforce integration is reflected in our 5-star rating and more positive reviews than any other CTI vendor. VCC was designed from the start to integrate natively to Salesforce for pure cloud-to-cloud telephony.
WORKS SEAMLESSLY WITH SALESFORCE OMNI-CHANNEL Use voice with Salesforce digital channels, performing intelligent routing of calls, emails, chats, social & SOS requests to the appropriate agent using powerful business logic to create a consistent CX.
SPEECH ANALYTICS VCC’s integrated speech analytics solution, Conversation Analyzer, delivers powerful insights, and when combined with real time transcription, call control and routing all natively embedded in SCV, provides the perfect solution.

Keyword	Shared Inbox, Shared Mailbox,	Vonage Premier for Salesforce Voice Contact Center and CTI
walmart kaufland global	#12	#7

9. App details

Long-form description · keyword frequency

Shared Inbox, Shared Mailbox,

Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce. Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace. GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams. Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication. Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core. Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management. Start your free trial today or contact our team at [email protected].

Top keywords

email15×9.55%
inbox8×5.10%
customer7×4.46%
shared7×4.46%
team6×3.82%
management5×3.18%
shared inbox4×2.55%
communication3×1.91%
customer service3×1.91%
global3×1.91%
global inbox3×1.91%
goat3×1.91%

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm

Shared Inbox, Shared Mailbox, vs Vonage Premier for Salesforce Voice Contact Center and CTI

Shared Inbox, Shared Mailbox,

1. Listing metadata

Vonage Premier for Salesforce Voice Contact Center and CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Shared Inbox, Shared Mailbox, · 7 changes

Vonage Premier for Salesforce Voice Contact Center and CTI · 0 changes

9. App details

Frequently asked

Is Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Which has better reviews, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Vonage Premier for Salesforce Voice Contact Center and CTI?

Should I choose Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Vonage Premier for Salesforce Voice Contact Center and CTI?

Which is faster to set up, Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox or Vonage Premier for Salesforce Voice Contact Center and CTI?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Shared Inbox, Shared Mailbox, Email, Email Inbox, Email Ownership | Global Inbox and Vonage Premier for Salesforce Voice Contact Center and CTI?