Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Sweep - Build, Optimize, and Scale any Salesforce configuration
Salesforce environments become complex as metadata, automations, permissions, and integrations grow across teams and tools. Over time, this complexity creates fragile systems, hidden dependencies, outdated documentation, and operational risk. By indexing metadata and mapping dependencies across objects, fields, automations, and permissions, Sweep creates a unified view of how your Salesforce environment actually works. AI-powered metadata agents use this model to document systems, detect risks, analyze downstream impact, and automate operational workflows. With Sweep, teams can understand system behavior, prevent unexpected failures, maintain clean data, and safely scale automation and AI initiatives. Sweep’s platform connects systems, contextualizes how they work together, and enables teams to take action with confidence.
Top keywords
- metadata3×2.75%
- sweep3×2.75%
- systems3×2.75%
- teams3×2.75%
- automations2×1.83%
- creates2×1.83%
- dependencies2×1.83%
- operational2×1.83%
- permissions2×1.83%