Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AvePoint: Salesforce Data and Metadata Backup?

AvePoint: Salesforce Data and Metadata Backup holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AvePoint: Salesforce Data and Metadata Backup?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). AvePoint: Salesforce Data and Metadata Backup typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs AvePoint: Salesforce — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs AvePoint

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AvePoint
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“AvePoint Cloud Backup for Salesforce® provides Salesforce Admins and Developers with a comprehensive set of data security tools to backup and recover Salesforce Data, restore and deploy metadata all while maintaining data compliance.”233 chars
Description	1127 / 2000 chars56% used	1186 / 2000 chars59% used
Screenshots	—	—
Languages	enfrdeptes	enfrdeja
Platforms	Salesforce	Salesforce
Developer	Talkdesk	AvePoint, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and AvePoint: Salesforce Data and Metadata Backup
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AvePoint: Salesforce Data and Metadata Backup
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	8
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 9
Languages	5 supported	4 supported
Listed since	Apr 2016	Jul 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, AvePoint: Salesforce Data and Metadata Backup is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, AvePoint: Salesforce Data and Metadata Backup at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. AvePoint: Salesforce Data and Metadata Backup's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to AvePoint: Salesforce Data and Metadata Backup; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than AvePoint: Salesforce Data and Metadata Backup's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • AvePoint: Salesforce Data and Metadata Backup audit

Listed	April 14, 2016	July 11, 2022

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

AvePoint

HOLISTIC SALESFORCE BACKUP Enterprise grade backup solution covering all Salesforce data, metadata and custom objects - inclusive of sandbox seeding without additional hidden costs! Our technical, sales and dedicated support teams are on standby 24x7x365
SECURE BY DESIGN Certified by a wide range of organizations such as ISO 27001:20122, SOC 2 Type II, FedRAMP Authorized, IRAP and more. From government to regulated industries to commercial & small businesses, we can meet your data protection needs.
RECOVER WHILE PRESERVING CRTICAL RELATIONSHIPS Master-Detail, Parent-Child, Lookup and even Circular Relationships are backed up to ensure you're recovering your data the way it was.
RESILIENCE IS BUILT IN Our cloud-native architecture is designed to provide customers with confidence that they'll be able to recover or access their data when they need it with a 99.9% uptime guarantee.
RANSOMWARE DETECTION Ransomware, suspicious activity or a runaway script could be causing havoc in your Salesforce environment. Get alerted immediately by our machine learning engine and easily roll-back to recommended recovery points before the incident
ELIMINATE VENDOR FATIGUE You use a lot of different tools to reach your customers and accomplish your mission objectives. AvePoint provides data backup, management, resilience and more for Salesforce, Microsoft 365, Google Workspace, Azure, and AWS
UNLIMITED SANDBOX SEEDING and BACKUP Absolutely no limits on sandbox seeding or data anonymization and it is included in any subscription. Connect to as many additional Sandbox, Dev or Partial Sandbox Orgs as you need.
GDPR COMPLIANCE MADE EASY Easily perform data discovery and anonymize sensitive user data when presented with a DSAR (Data Subject Access Request) to remove customer data from your backup copies.
SELF SERVICE BACKUP AND RECOVERY FOR SALESFORCE USERS Mistakes happen. Avoid getting buried in support tickets. Empower your sellers, marketers, analysts and other Salesforce users to perform self-service recovery without overexposing sensitive data.

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	AvePoint
salesforce data	#5	#6

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

AvePoint

ONE-CLICK SALESFORCE BACKUP Automated 4X daily and on demand backup of critical Salesforce data, including metadata and custom objects, with comparison reports to understand how your Salesforce objects and metadata are changing over time. Unlimited or configurable retention settings. COMPREHENSIVE RECOVERY Full fidelity restores of data across multiple levels (Organization down to the field) with out-of-place and user mapping options. Find the right data to restore with timeline-based or easy keyword searching and preview capability to ensure accurate recovery. Maintain GDPR compliance by identifying records / fields required to be purged from backup data set as needed. UNLIMITED SANDBOX CREATION & SEEDING Build and continue to populate your sandbox environment with anonymization templates and filters that help you maintain high-fidelity content without compromising user privacy. SECURE INDEPENDANT BACKUP COPIES Backup data encryption at rest and in transit with optional BYOK (Bring Your Own Key). Immutable and logically air-gapped backup copies independent of the Salesforce Cloud. Meet your strictest data governance and security needs for total data protection.

Top keywords

data7×4.24%
backup6×3.64%
salesforce4×2.42%
backup copies2×1.21%
backup data2×1.21%
copies2×1.21%
maintain2×1.21%
metadata2×1.21%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs AvePoint

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

AvePoint

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AvePoint: Salesforce Data and Metadata Backup cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AvePoint: Salesforce Data and Metadata Backup?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AvePoint: Salesforce Data and Metadata Backup?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or AvePoint: Salesforce Data and Metadata Backup?

See full keyword rankings, install trends, and weekly alerts

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Which works better for small vs large Salesforce AppExchange admins?

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