Which has better reviews, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Vonage Premier for Salesforce Voice Contact Center and CTI?

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX (5.0★, 1 reviews) and Vonage Premier for Salesforce Voice Contact Center and CTI (4.9★, 1,042 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Vonage Premier for Salesforce Voice Contact Center and CTI?

It depends on what you're optimizing for. Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX fits better if you prioritize rating consistency; Vonage Premier for Salesforce Voice Contact Center and CTI is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Vonage Premier for Salesforce Voice Contact Center and CTI?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Vonage Premier for Salesforce Voice Contact Center and CTI has more onboarding documentation maturity (1,042 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Vonage Premier for Salesforce Voice Contact Center and CTI aligns more with early-stage and growth-mode stores (1,042 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Five9 Fusion for vs Vonage Premier for — Salesforce

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX vs Vonage Premier for Salesforce Voice Contact Center and CTI

Side-by-side comparison · 24 data points

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

5.0·1reviews

Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX	Vonage Premier for Salesforce Voice Contact Center and CTI
Tagline	“Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.”255 chars	“Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.”254 chars
Description	1166 / 2000 chars58% used	1144 / 2000 chars57% used
Screenshots	—	—
Languages	enfrptes	en
Platforms	Shopify	Shopify
Developer	Five9	Vonage

At a glance

9 metrics · auto-computed

Feature comparison between Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX and Vonage Premier for Salesforce Voice Contact Center and CTI
Metric	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX	Vonage Premier for Salesforce Voice Contact Center and CTI
Rating	★ 5.0 ★	4.9 ★
Total reviews	1	★ 1k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	4 supported	1 supported
Listed since	Sep 2022	May 2010

AppRanks verdict

Generated from live data on this page

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX and Vonage Premier for Salesforce Voice Contact Center and CTI are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX at paid, Vonage Premier for Salesforce Voice Contact Center and CTI at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Vonage Premier for Salesforce Voice Contact Center and CTI has the larger user base (1,042 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX audit • Vonage Premier for Salesforce Voice Contact Center and CTI audit

Listed	September 13, 2022	May 22, 2010

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX	Vonage Premier for Salesforce Voice Contact Center and CTI
service cloud voice	#8	#4
center	#8	#4
cloud voice	#12	#1
call center	#9	#5
contact center	#7	#8

9. App details

Long-form description · keyword frequency

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

EMPOWERS AGENTS TO DO MORE WITH LESS Eliminates the learning curve and empowers agents to be super agents with Five9 directly embedded into Agentforce Service. Voice call transcriptions appear into the conversation window in real-time and powers Agentforce AI to surface knowledge base articles and guides agents with next best actions to take. Makes agents more efficient and puts the focus back on what matters most: your customers. TRANSFORMS OUTBOUND DIALING Empowers agents to be more productive than ever with various outbound dialing modes. Agents spend less time searching through contact records for phone numbers and more time servicing your customers to have more meaningful, personalized conversations. Stay compliant with regulations and streamline your outreach efforts. TRUSTED ENTERPRISE LEADER Born in the cloud and dedicated to reliability and security, we believe trust is the foundation of every partnership. At Five9, we ensure transparent, secure, and reliable contact center compliance, empowering our customers to confidently operate and grow their businesses while meeting all regulatory requirements in contact and call center operations.

Top keywords

agents7×4.12%
contact3×1.76%
customers3×1.76%
empowers3×1.76%
empowers agents3×1.76%
agentforce2×1.18%
call2×1.18%
center2×1.18%
dialing2×1.18%
five92×1.18%
less2×1.18%
outbound2×1.18%

Vonage Premier for Salesforce Voice Contact Center and CTI

DEEP INTEGRATION WITH SALESFORCE Designed to leverage Salesforce capabilities & data to deliver the best CX - from routing using any Salesforce object to popping up the right CRM data & call history for agents and offering analytics across CRM & call data. Agents, admins & managers never need to sync between applications or swivel between apps. Service teams will drive up CSAT metrics. Sales teams will be more productive and place more calls.. RELIABLE & SECURE Never miss a call - you can depend on us for security, compliance and 99.999% availability. We continually test the performance of our operations and provide the results publicly at https://www.vonage.com/system-status/. GLOBAL REACH & CRYSTAL CLEAR CALL QUALITY Benefit from our carefully engineered network. We've invested in a global voice infrastructure that makes every conversation crystal clear. Our customers have agents in over 60 countries; they depend on our global reach to support agents operating around the world. We also provide Global Voice Assurance which ensures excellent call quality by using the telephony infrastructure local to the caller and the agent.

Top keywords

call5×2.82%
agents4×2.26%
global4×2.26%
data3×1.69%
salesforce3×1.69%
between2×1.13%
call quality2×1.13%
clear2×1.13%
crm

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX vs Vonage Premier for Salesforce Voice Contact Center and CTI

Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

1. Listing metadata

Vonage Premier for Salesforce Voice Contact Center and CTI

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Vonage Premier for Salesforce Voice Contact Center and CTI cheaper?

Which has better reviews, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Vonage Premier for Salesforce Voice Contact Center and CTI?

Should I choose Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Vonage Premier for Salesforce Voice Contact Center and CTI?

Which is faster to set up, Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX or Vonage Premier for Salesforce Voice Contact Center and CTI?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX and Vonage Premier for Salesforce Voice Contact Center and CTI?