Is SmartProj -Smart Projects Tracking or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Both SmartProj -Smart Projects Tracking and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics offer paid plans only. SmartProj -Smart Projects Tracking starts at paid; Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose SmartProj -Smart Projects Tracking or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

SmartProj -Smart Projects Tracking holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, SmartProj -Smart Projects Tracking or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

SmartProj -Smart Projects Tracking typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between SmartProj -Smart Projects Tracking and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Migration support varies by app and category. SmartProj -Smart Projects Tracking and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SmartProj -Smart Projects Tracking" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

SmartProj -Smart vs Talkdesk for — Salesforce

SmartProj -Smart Projects Tracking vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Side-by-side comparison · 24 data points

SmartProj -Smart Projects Tracking

5.0·1reviews

Solution helps in the area of planning and project management for IT & non-IT projects across the industries (i.e Manufacturing, Software development, Finance, Oil & Gas, Insurance, Health Care, Automotive) bringing in many benefits to the organization.

salesforcepaid

Change

1. Listing metadata

Field-level data

	SmartProj -Smart Projects Tracking	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Tagline	“Solution helps in the area of planning and project management for IT & non-IT projects across the industries (i.e Manufacturing, Software development, Finance, Oil & Gas, Insurance, Health Care, Automotive) bringing in many benefits to the organization.”253 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	655 / 2000 chars33% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	coServe Software Solutions	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between SmartProj -Smart Projects Tracking and Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Metric	SmartProj -Smart Projects Tracking	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
Rating	★ 5.0 ★	4.7 ★
Total reviews	1	★ 699
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	1 supported	5 supported
Listed since	Dec 2021	Apr 2016

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, SmartProj -Smart Projects Tracking is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: SmartProj -Smart Projects Tracking at paid, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SmartProj -Smart Projects Tracking's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to SmartProj -Smart Projects Tracking; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than SmartProj -Smart Projects Tracking's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: SmartProj -Smart Projects Tracking audit • Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit

Listed	December 22, 2021	April 14, 2016

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	SmartProj -Smart Projects Tracking	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics
agentic ai	Not ranked	#1
agentforce ai	Not ranked	#1
agentic	Not ranked	#1
projects	#4	Not ranked

6. App details

Long-form description · keyword frequency

SmartProj -Smart Projects Tracking

Our solution solves the overlying one project resources, schedule on another project to make informed decisions on parallel execution of multiple projects, thus depict what additional resources, timeline adjustments and planning are required to successfully execute such project. It helps to handle multiple projects simultaneously and for tracking & reporting the progress. And also provides the Gantt based single dashboard for all the projects together allowing the managers to take right informed decisions on the resources or adjusting the schedules before commitment or overcoming dependencies and monitoring project health at enterprise level.

Top keywords

project4×4.40%
projects3×3.30%
resources3×3.30%
decisions2×2.20%
informed2×2.20%
informed decisions2×2.20%
multiple2×2.20%
multiple projects2×2.20%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive

SmartProj -Smart Projects Tracking vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

SmartProj -Smart Projects Tracking

1. Listing metadata

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is SmartProj -Smart Projects Tracking or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics cheaper?

Which has better reviews, SmartProj -Smart Projects Tracking or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Should I choose SmartProj -Smart Projects Tracking or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

Which is faster to set up, SmartProj -Smart Projects Tracking or Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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