Is SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce cheaper?

Both SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce offer paid plans only. SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce starts at paid; 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce (4.8★, 22 reviews) and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce (4.9★, 1,277 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has more onboarding documentation maturity (1,277 reviews vs 22), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (22 reviews). 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce aligns more with early-stage and growth-mode stores (1,277 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

SMS & Fax Hub: Text vs 360 SMS App for — Salesforce

SMS & Fax Hub vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Side-by-side comparison · 24 data points

SMS & Fax Hub

4.8·22reviews

Send and receive text messages and fax directly in Salesforce from one unified inbox. SMS & Fax Hub automates reminders, updates, and document delivery, supports 10DLC texting, and provides secure, HIPAA-ready online fax with full tracking & audit history

Shopifypaid

Change

1. Listing metadata

Field-level data

	SMS & Fax Hub	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
Tagline	“Send and receive text messages and fax directly in Salesforce from one unified inbox. SMS & Fax Hub automates reminders, updates, and document delivery, supports 10DLC texting, and provides secure, HIPAA-ready online fax with full tracking & audit history”255 chars	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars
Description	1095 / 2000 chars55% used	1162 / 2000 chars58% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	Cloud Maven, Inc

At a glance

9 metrics · auto-computed

Feature comparison between SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce
Metric	SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
Rating	4.8 ★	★ 4.9 ★
Total reviews	22	★ 1.3k
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	9	9
Languages	16 supported	16 supported
Listed since	Nov 2021	May 2016

AppRanks verdict

Generated from live data on this page

SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce and 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce are evenly matched on rating (4.8★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce at paid, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,277 reviews vs 22), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce audit • 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit

Listed	November 11, 2021	May 6, 2016

Last updated	—	—

3. Features

As listed by each developer

SMS & Fax Hub

✔️SMS and Fax Hub Unifies Salesforce SMS, MMS, and Fax Salesforce text messaging and fax can now be accessed in a single workspace for all your communications. Every conversation is searchable, organized, and tied to the right record.
✔️Automate Salesforce SMS Using Flows, Apex, and API • Send an SMS from Salesforce using Flow, Apex or API • Trigger messages based on changes to a record or approval • Automatically route incoming SMS or faxes
✔️Enable Two-Way Salesforce SMS Messaging with Full CRM Context Let customers have real conversation with you. Any reply is auto-linked to Leads, Cases, custom object so your agents have full context when responding to customer inquiries from within CRM.
✔️Send Bulk SMS in Salesforce with Personalized Dynamic Templates Use dynamic templates to send SMS or fax at scale while maintaining personalization. Whether for a campaign, reminder, or update, messages feel personally written.
✔️View All Salesforce SMS and Fax Conversations in One Unified Inbox • See all your text conversations in one place • Filter, prioritize and assign messages • Respond to messages right away without opening record
✔️Send and Receive Encrypted Online Fax from Salesforce Send and receive encrypted faxes from within Salesforce with delivery confirmations and audit trails. Designed for healthcare, insurance, and finance professionals.
✔️Keep SMS and Fax HIPAA-Ready with Audit Logs Each SMS and fax activity stays within Salesforce. This supports HIPAA ready faxing, consent tracking, role based access, and audit logs, supporting compliance requirements without using additional software.
✔️Add Salesforce SMS to an Existing Number You can continue using your existing mobile or landline number and immediately activate Salesforce SMS integration. Your team can activate text or fax capability without switching providers or disrupting process
✔️See Salesforce SMS and Fax Trends on Dashboards Dashboards provide visibility into trends related to the usage of Salesforce text messaging and fax. Instead of searching through threads, you can now gain insights to plan your outreach and communication

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!

Keyword	SMS & Fax Hub	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce
text	#28	#10

9. App details

Long-form description · keyword frequency

SMS & Fax Hub

SMS & Fax Hub brings end-to-end Salesforce SMS and secure online fax into one single place, removing the need for separate text or fax tools. Your team members can send SMS messages from Salesforce, interact with customers through two-way conversations, and send online faxes directly from CRM. The built-in 10DLC-approved Salesforce text messaging ensures fast, reliable delivery. Every message or fax you send or receive is automatically tracked, logged, and linked to the correct Salesforce record. Seamless integration with Salesforce Flows, Apex, and APIs triggers automated confirmations, reminders, alerts, and document workflows. A single inbox to view all communications allows you to respond quickly and efficiently. Dynamic templates are available for use in creating personalized SMS and fax communications at scale. ✔️Salesforce SMS integration for two-way text messaging ✔️Unified inbox for viewing SMS, MMS, voice, telephony, faxes ✔️Automated workflows and bulk messaging ✔️Secure online fax service with delivery receipts ✔️Complete message tracking, logs, and dashboards

Top keywords

fax6×3.90%
salesforce6×3.90%
sms6×3.90%
messaging3×1.95%
send3×1.95%
text3×1.95%
automated2×1.30%
communications2×1.30%
delivery2×1.30%
faxes2×1.30%
inbox2×1.30%
integration2×1.30%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email

SMS & Fax Hub vs 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS & Fax Hub

1. Listing metadata

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

SMS & Fax Hub · 4 changes

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 5 changes

9. App details

Frequently asked

Is SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce cheaper?

Which has better reviews, SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Should I choose SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

Which is faster to set up, SMS & Fax Hub: Text Messaging and Secure Fax Inside Salesforce or 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce?

See full keyword rankings, install trends, and weekly alerts

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Which works better for small vs large Salesforce AppExchange stores?

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