Which has better reviews, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter has the higher average rating (5.0★ from 5 reviews) compared to Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving (4.6★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Both apps are one-click installs from the Salesforce AppExchange. Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving has the deeper published review base (8 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving typically suits early-stage and growth-mode teams based on its published review base (8 reviews). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Migration support varies by app and category. Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Voice Essentials for vs WorkDial: Salesforce — Salesforce

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving vs WorkDial

Side-by-side comparison · 24 data points

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

4.6·8reviews

Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving	WorkDial
Tagline	“Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.”250 chars	“Salesforce-native CTI, dialer, and WhatsApp Business calling with AI call analysis built in. Every call and transcript becomes a native Salesforce record the moment it happens. Click-to-call, power dialer, IVR, recording, and BYOA telephony at cost.”249 chars
Description	1186 / 2000 chars59% used	1100 / 2000 chars55% used
Screenshots	—	—
Languages	en	arenfrdeit+4 more
Platforms	Salesforce	Salesforce
Developer	NeuraFlash LLC	ValueText \| WorkDial

At a glance

8 metrics · auto-computed

Feature comparison between Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter
Metric	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving	WorkDial: Salesforce CTI \| Power Dialer \| AI Call Analytic \| Twilio Call Adapter
Rating	4.6 ★	★ 5.0 ★
Total reviews	★ 8	5
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	9	9
Languages	1 supported	9 supported
Listed since	Jul 2022	Feb 2026

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving at paid, WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter; mid-market and enterprise admins with specific feature requirements should evaluate both — Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving's 8-review base may include the workflow context that matches your specific use case better than WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	July 26, 2022	February 27, 2026

Last updated	—	—

3. Features

As listed by each developer

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy
Network quality gauge - Ensure your agents connection ● Customizable thresholds for network speed ● Check for Latency with your Amazon Connect instance ● Capture specific speeds for easily sending to supervisors & WFM if there is an issue
Visual Voicemail - Manage voicemails directly in Salesforce ● Collect Voicemails ● Play Voicemail directly in console ● Create Cases with call details and call Transcript ● Create records (Cases, Leads, Tasks, etc) based on Voicemail to manage workflow
After Call Work - Control time spent after calls ● Customizable thresholds for warnings/timeouts ● Toast & Browser Notifications ● Auto-close tab to free up availability
Agent Wallboard - Track time in status ● Track Time in Status (how long have I been on break? How long have I been taking calls?) ● Dynamic time in utility title allows agents to track time without needing to open the utility ● Real-time Call Metrics
Contact Center Wallboard - Immediate call details ● Supports all Realtime & Historic metrics from AWS ● Configurable Refresh Rate ● Includes Tile and Grid style views ● Configurable SLAs for each metric
Voicemail Drop for High Velocity Sales - Reach a larger audience! ● Create pre-recorded and consistent messaging ● Drop messages when you hit a prospect’s voicemail, and move onto the next prospect ● Hit your outbound dialing quota faster
Mass Provision Users - Get users up and running in no time! ● Mass Select Users to be added to your Contact Center ● Automatically assign Service Cloud Voice licenses & permission sets ● Automatically assign AWS Routing Profiles & Security Profiles

WorkDial

Native Salesforce CTI, not an integration Built as a native Salesforce managed package on Lightning. No plugins, iFrames, middleware, or sync layer. Every call and transcript becomes a native Salesforce record the moment it happens.
AI call analysis, included Transcripts, sentiment, and summaries are written to the call record automatically. Transcripts at every tier; full analysis from Professional up. No add-on, no per-minute AI fees.
WhatsApp Business calling Place WhatsApp Business voice calls from any Salesforce record, alongside standard telephony. Reach customers on the channel they answer, logged like every other call.
Click-to-call and power dialer Call from any record with one click, or run a power dialer through a list. Screen pops, call controls, and dispositions live inside Lightning Experience.
Automatic call logging Calls, outcomes, notes, and recordings log themselves to Salesforce in real time. Reps stop typing after-call notes, and your pipeline data stays complete.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving	WorkDial
your own	Not ranked	#2
voice	#4	Not ranked
cloud voice	#4	Not ranked
service cloud voice	#5	Not ranked
call	Not ranked	#5

7. App details

Long-form description · keyword frequency

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance. Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience. ● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently

Top keywords

call5×2.94%
voice5×2.94%
agent3×1.76%
performance3×1.76%
salesforce3×1.76%
1002×1.18%
ability2×1.18%
amazon2×1.18%
center2×1.18%
essentials2×1.18%
experience2×1.18%
insights2×1.18%

WorkDial

WorkDial is a Salesforce-native CTI platform. The dialer, WhatsApp Business calling, and AI call analysis run inside Salesforce, not integrated with it. Native by architecture Every call, transcript, and summary becomes a native Salesforce record the moment it happens. No sync lag, no second system of record. Your records live in your org, you choose where recordings live (including native Salesforce Files), and WorkDial keeps no copy of its own. What you get Click-to-call and a power dialer from any Salesforce record. WhatsApp Business voice calls, alongside standard telephony. AI call analysis included: transcripts, sentiment, and summaries. Automatic call logging: no manual after-call notes. Call recording, IVR, routing, and supervisor monitoring. BYOA telephony: your own Twilio, at carrier cost, no markup. Works in Lightning Experience, Professional edition and up. Most teams are live in a day. Start a 14-day free trial of Professional, no credit card required. Built by the team behind ValueText, the Salesforce-native messaging platform (4.97 stars, 100+ AppExchange reviews).

Top keywords

call5×3.07%
salesforce4×2.45%
live3×1.84%
native3×1.84%
record3×1.84%
ai2×1.23%
ai call2×1.23%
ai call analysis2×1.23%
analysis2×

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving vs WorkDial

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

1. Listing metadata

WorkDial

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving · 0 changes

WorkDial · 8 changes

7. App details

Frequently asked

Is Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter cheaper?

Which has better reviews, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Should I choose Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?