Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
Top keywords
- customer3×2.00%
- ai2×1.33%
- contact2×1.33%
- diabolocom2×1.33%
- efficient2×1.33%
- interactions2×1.33%
- quality2×1.33%
- sales2×1.33%
- services2×1.33%
- worldwide2×1.33%
Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving
As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance. Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience. ● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently
Top keywords
- call5×2.94%
- voice5×2.94%
- agent3×1.76%
- performance3×1.76%
- salesforce3×1.76%
- 1002×1.18%
- ability2×1.18%
- amazon2×1.18%
