Should I choose Opero Fax - Powerful and streamlined fax automation or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Opero Fax - Powerful and streamlined fax automation holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Opero Fax - Powerful and streamlined fax automation or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Both apps are one-click installs from the Salesforce AppExchange. Opero Fax - Powerful and streamlined fax automation has the deeper published review base (13 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Opero Fax - Powerful and streamlined fax automation typically suits early-stage and growth-mode teams based on its published review base (13 reviews). Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Opero Fax - Powerful and streamlined fax automation and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Migration support varies by app and category. Opero Fax - Powerful and streamlined fax automation and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Opero Fax - Powerful vs Voice Essentials for — Salesforce

Opero Fax - Powerful and streamlined fax automation vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Side-by-side comparison · 24 data points

Opero Fax - Powerful and streamlined fax automation

5.0·13reviews

The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	Opero Fax - Powerful and streamlined fax automation	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
Tagline	“The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.”172 chars	“Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.”250 chars
Description	1134 / 2000 chars57% used	1186 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Concord Technologies	NeuraFlash LLC
Listed	October 1, 2014

At a glance

8 metrics · auto-computed

Feature comparison between Opero Fax - Powerful and streamlined fax automation and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving
Metric	Opero Fax - Powerful and streamlined fax automation	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
Rating	★ 5.0 ★	4.6 ★
Total reviews	★ 13	8
Free plan	★ Yes	—
Pricing	free_to_install	paid
Pricing tiers	—	1 tier
Listed features	4	★ 9
Languages	1 supported	1 supported
Listed since	Oct 2014	Jul 2022

Last updated	—	—

3. Features

As listed by each developer

Opero Fax - Powerful and streamlined fax automation

Easily automate sending and receiving faxes.
HIPAA-compliant, and SOC2-certified cloud fax transmission.
Create efficient business processes leveraging custom objects.
Combine with Concord Documents and Concord Signature to streamline fax document processing

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy
Network quality gauge - Ensure your agents connection ● Customizable thresholds for network speed ● Check for Latency with your Amazon Connect instance ● Capture specific speeds for easily sending to supervisors & WFM if there is an issue
Visual Voicemail - Manage voicemails directly in Salesforce ● Collect Voicemails ● Play Voicemail directly in console ● Create Cases with call details and call Transcript ● Create records (Cases, Leads, Tasks, etc) based on Voicemail to manage workflow
After Call Work - Control time spent after calls ● Customizable thresholds for warnings/timeouts ● Toast & Browser Notifications ● Auto-close tab to free up availability
Agent Wallboard - Track time in status ● Track Time in Status (how long have I been on break? How long have I been taking calls?) ● Dynamic time in utility title allows agents to track time without needing to open the utility ● Real-time Call Metrics
Contact Center Wallboard - Immediate call details ● Supports all Realtime & Historic metrics from AWS ● Configurable Refresh Rate ● Includes Tile and Grid style views ● Configurable SLAs for each metric
Voicemail Drop for High Velocity Sales - Reach a larger audience! ● Create pre-recorded and consistent messaging ● Drop messages when you hit a prospect’s voicemail, and move onto the next prospect ● Hit your outbound dialing quota faster
Mass Provision Users - Get users up and running in no time! ● Mass Select Users to be added to your Contact Center ● Automatically assign Service Cloud Voice licenses & permission sets ● Automatically assign AWS Routing Profiles & Security Profiles

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Opero Fax - Powerful and streamlined fax automation	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
voice	Not ranked	#4
cloud voice	Not ranked	#4
service cloud voice	Not ranked	#5
and streamline	#10	Not ranked
health	#12	Not ranked

6. App details

Long-form description · keyword frequency

Opero Fax - Powerful and streamlined fax automation

Streamline fax processes Fax files within Salesforce easily. Relate faxes to any object. Include a standard or custom cover page. Configure mass faxing. Integrated document generation Integrate with Concord Documents app or other DocGen apps to auto generate a document based on a template and then fax it. Barcoding feature Tag outbound faxes with a barcode to auto associate when received and streamline fax processes. Easy to track View all of your sent and received faxes within Salesforce. Create list views as needed. See detailed sent fax status and extend processes using Salesforce. Integrate with Health Cloud Automatically add received faxes to Health Cloud Received Documents You must have an Concord Fax account to utilize this app. The app could take as little as 30 minutes to get up and running. Pricing: $50/month for the first toll free or local dedicated fax number $15/month each additional fax line $0.15 cents per fax page sent or received (volume discounts available) Note: The Concord Fax app is only available within the USA and Canada Previously A5 Fax Need Support? Reach out to [email protected]

Top keywords

fax11×5.91%
received5×2.69%
concord4×2.15%
faxes4×2.15%
processes3×1.61%
salesforce3×1.61%
sent3×1.61%
within3×1.61%
152×1.08%
auto2×1.08%
available2×1.08%
cloud2×1.08%

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance. Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience. ● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently

Top keywords

call5×2.94%
voice5×2.94%
agent3×1.76%
performance3×1.76%
salesforce3×1.76%
1002×1.18%
ability2×1.18%
amazon2×1.18%

Opero Fax - Powerful and streamlined fax automation vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Opero Fax - Powerful and streamlined fax automation

1. Listing metadata

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Opero Fax - Powerful and streamlined fax automation or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving cheaper?

Which has better reviews, Opero Fax - Powerful and streamlined fax automation or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Should I choose Opero Fax - Powerful and streamlined fax automation or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Which is faster to set up, Opero Fax - Powerful and streamlined fax automation or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

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More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

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