Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.
Top keywords
- salesforce6×3.80%
- talkdesk6×3.80%
- data4×2.53%
- integrates3×1.90%
- outbound3×1.90%
- agent2×1.27%
- data sync2×1.27%
- ensure2×1.27%
- proactive2×1.27%
- reduction2×1.27%
- routing2×1.27%
- seamlessly2×1.27%
Easy Component Finder
If you're tired of searching a specific component by Navigating to setup and filtering individual components like Workflows, Classes, Pages, Fields, Objects ,LWC,Aura,Custom Metadata , custom settings etc.. use Easy Component Finder. Easy Component Finder is an App built on LWC, where user can simply search components without creating a View. It helps in finding Object CRUD access, Field level security , Apex Class Access , Visual-force Page Access, Custom Metadata access , Custom Settings Access and Custom Permissions Specific to Profile. Helps in fetching in Debug-logs specific to user Helps in finding all Components and find it’s where it was used. Supported Objects : Apex Class, Apex Debug Log, Apex Trigger, Apex Job, Aura Component Bundle ,Custom App, Custom Label, Custom Button or Link , Custom Tab Definition,Email Alert,Field Definition,Field Set,FlowVersion Field Update,Home Page Component,Lightning Web ComponentBundle, Lightning Component Definition,Lookup Filters on,Object Limits,Page Layout Set,Profile, ProfilePermissions,Role Record Type, Remote Site, Standard Action Static Resource, QuickAction,ValidationRule, Visual-force, Workflow Rule,Workflow Task
Top keywords
- custom9×5.29%
- component6×3.53%
- access5×2.94%
- apex5×2.94%
- field4×2.35%
- components3×1.76%
- definition3×1.76%
- page3×1.76%